Adobe Premiere Pro CC 2017.1 has stopped working

[jasonm97605828]

Hi

So I've been getting this error when ever I try to start up Adobe Premiere. When I checked the Event Viewer, the following details are shown.

Faulting application name: Adobe Premiere Pro CC.exe, version: 11.1.2.22, time stamp: 0x592e1ca1

Faulting module name: dvaui.dll, version: 11.1.2.22, time stamp: 0x592df8c4

Exception code: 0xc0000005

Fault offset: 0x0000000000332611

Faulting process ID: 0x10e0

Faulting application start time: 0x01d32d00889966b8

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro CC.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll

Report ID: c69c7640-98f3-11e7-829d-408d5cca2392

Faulting package full name:

Faulting package-relative application ID:

I've tried reinstalling it, but didn't fix the issue

Also I'm attaching the images of the error message I get.

[Vidya Sagar]

Hi jasonm97605828,

Sorry for the issue with crash. It seems like an issue with GPU drivers. Please update the GPU drivers to latest version & let us know the status.

Thanks,

Vidya.

[Guest]

Hi Vidya

Hope you've received the message I sent on last Friday. Appreciate your earliest response on the same.

Thanks

Sylvia

[omri_l]

I have the same issue. Trying to run on a Lenovo Y50 laptop. Just tried updating my drivers and no luck. I will try some other fixes and see if anything helps.

Omri

[Guest]

Hi vidya

Thanks a lot for the reply. I did what you've mentioned above. Still did not fix the issue.

Thanks

Sylvia