Upgrading from student/teacher to Individual plan but unable to activate my device

[markm75934642]

My CC Student/Teacher edition expires tomorrow.  Today I subscribed to the Photographer's package (Photoshop + lightroom).  I installed the new 2017 Photoshop.  However when I open it, it still says my subscription is expiring in one day.  I looked in my account, and I see both  plans listed. However for my new plan I do not see my device as being activated.  How do I activate my device?

[John T Smith]

Sign OUT of your old account and IN to your new account

If that doesn't work, you may need to uninstall everything and install fresh with your new account

[markm75934642]

Thank you for your reply.

It is actually the same account.  I added a new plan to it.  I did sign out and then sign back in, but this didn't work.  I also tried deactivating my device (i.e. my laptop) in the old plan.  I signed out and signed back in again, and this still didn't work (it re-activated the device on my old plan.

The next thing I am going to try is to "cancel" my old plan, and then see if this causes the new plan to activate by signing out/signing back in again (from the Photoshop app on my desktop).

I'm hoping I don't have to uninstall/reinstall and lose all of my settings.