Quick Tools Disappearing

[naomib99947703]

I have a couple of users that add tools to their Quick Tools and then mostly on a daily basis, the tools disappear.  I have the latest updates installed and I have tried to repair Acrobat but neither of those has resolved the issue.  Has anyone else experienced this?

[AnandSri]

Hi Naomib,

As per the description above, the Quick  tools disappear when you launch the Acrobat, Is that correct?

Please follow the steps in the following thread: https://forums.adobe.com/thread/1956371

At the bottom of the thread, please follow the instructions from Why Do My Quicktools Disappear Every Time I Close Adobe DC?

Let us know how it goes.

Regards,

Anand Sri.

[Raybomation]

The inks above to "1956371"​ does't work. Is there a fix for this issue or not?

The bug report page does not wok for me, seems it's beeing messed up by my Firewall, and I can't post a bug report...

[AnandSri]

Hello Raybomation,

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please refer to the KB doc Plugin tools disappear from Quick Tools Bar after restart Link: https://forums.adobe.com/thread/1956371

For the bug report, you may refer to Feature Request/Bug Report Form

Regards,

Anand Sri.

[Raybomation]

There was a Acrobat DC update yesterday that seems to have fixed this issue.

Note: I'm running Windows 7 64 bit and Acrobat DC Version 2018.009.20050

[AnandSri]

That's so awesome to hear. Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

- Anand Sri.

[NaplesFLUser]

Hello, what is the current fix for this 11/19/19 ?  I have installed TT&C and saved my Quicktools 100 times.  Please help.

[naomib99947703]

Yes, the quick tools disappear when Acrobat is launched.  I looked at the link; however, I do not have the Tic, Tie, Calculate tool installed. 

[AnandSri]

Hi Naomib,

Sorry for the delay in response to your query. Please install the tools and check.

Keep us posted with the results.

Regards,

Anand Sri.

[naomib99947703]

The tools cost money and I don't need those tools.  I don't want to pay $184 to test.

[Karl Heinz Kremer]

I think the idea is not to buy these tools, but to use the suggestion from the last comment in that thread: Keep the right hand panel displayed at all times. I would still consider this a bug, and hopefully AnandSri​ can forward this to the appropriate group within Adobe. You can also report a bug here: Feature Request/Bug Report Form

[naomib99947703]

I did try that suggestion in my troubleshooting but it failed to correct the problem.  Thank you for the link to the form.  I will fill that out.