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Creative Cloud storage issue

New Here ,
Oct 16, 2017 Oct 16, 2017

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Hello,

I recently updated my plan to a business account as i needed more storage for my files. In my current plan i have 100GB, but when i open Creative Cloud on my desktop, it still says "Storage Full 100% of 2gb".

When opening and logging in (with the same credentials) on my co-workers computer it does however show the correct amount of 100gb. I already tried:

- logging in and out of CC

- closing all programs, restart computer and logging back in

- running the Uninstaller Repair function.

Is this some sort of cookie/cache related problem?

Any help much appreciated.

Joe.

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Creative Cloud

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correct answers 1 Correct answer

New Here , Oct 16, 2017 Oct 16, 2017

Solved by completely removing all Adobe programs and CC, running the Creative Cloud Cleaner and re-installling everything.

Still not sure what caused the problem.

Joe.

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New Here ,
Oct 16, 2017 Oct 16, 2017

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Solved by completely removing all Adobe programs and CC, running the Creative Cloud Cleaner and re-installling everything.

Still not sure what caused the problem.

Joe.

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Adobe Employee ,
Oct 16, 2017 Oct 16, 2017

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Hi,

We're glad you were able to resolve the issue, feel free to update the thread for any other questions.

Thanks
Kanika

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