Creative Suite keeps crashing! Can anyone help?

[alisons2020]

Hi

I am on OSX El Capitan 10.11.6 and am running Creative Suite Illustrator, Photoshop and InDesign versions 2017. They constantly crash on opening and Creative Suite also displays an error. I have re-downloaded CC many times (almost every day) but it makes no difference. It is driving me crazy - I can't get any work done!

Can anyone shed any light on it? I have deleted all my photos to try and free up space thinking it could be that.

I am operating a MacBookPro Late 2011. Is this simply because my laptop is out of date?

Al

[kglad · Accepted solution]

reset your preferences -

illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

indesign:  https://forums.adobe.com/thread/526990

photoshop:  https://forums.adobe.com/thread/375776

[moved from Creative Suites to Adobe Creative Cloud]