Nothing shows up?

[sungtroll]

I just downloaded Experience Design and nothing shows up at all. Not even with the tutorial. I am on a Mac version 10.12.6. I can click a tool and drag but nothing shows up.

[dwabyick1]

Sorry to hear you are having this problem! 

Can you tell us a little bit about your hardware (computer and monitor setup)? Maybe do an 'About this Mac' and give us any additional information there?

Also, was this the first version of XD that you installed, or had you installed a previous version.

Thank you!

Daniel

[sungtroll]

Hello! Thank you for getting back to me. Here is my About Mac section

As for my set up, this is on my MacBook Pro, so just my laptop. This is my first time downloading XD.

[dwabyick1]

Hmm, that's a pretty common setup there - I think I may have the exact same config at home. I'm a little stumped! Any chance you have rebooted since you installed? I'd be curious if the canvas is visible after a reboot.

I'm going to ask around for any other theories.

[CoreyRLucier]

The only time I've seen this is when my Macbook Pro's GPU was defective.

Can you open the latest version of the Chrome browser, and type "chrome://gpu" in the URL bar and hit enter? 

Copy the contents here from the following sections: Graphics Feature Status, Driver Bug Workarounds, and Problems Detected?

Thanks!

[cmgap]

The file name at the top of your screen shot is Dishy_app_Green_Palette... what happens if you open a New doc or a tutorial from your Creative Cloud Manager?

[CoreyRLucier]

Yep she mentioned above that the tutorial etc doesn't work either.

[sungtroll]

Hello again! Thank you for the feedback! It just started working randomly, but when I close the application and try and reopen it, it does the same thing again. The only way I've found to fix this problem is to restart my computer. Any thoughts??

[CoreyRLucier]

To speculate further I'd need the report from Chrome - it might shed light.

"The only time I've seen this is when my Macbook Pro's GPU was defective.

Can you open the latest version of the Chrome browser, and type "chrome://gpu" in the URL bar and hit enter?

Copy the contents here from the following sections: Graphics Feature Status, Driver Bug Workarounds, and Problems Detected?"

[sungtroll]

Graphics Feature Status

• Canvas: Hardware accelerated
• CheckerImaging: Disabled
• Flash: Hardware accelerated
• Flash Stage3D: Hardware accelerated
• Flash Stage3D Baseline profile: Hardware accelerated
• Compositing: Hardware accelerated
• Multiple Raster Threads: Enabled
• Native GpuMemoryBuffers: Hardware accelerated
• Rasterization: Hardware accelerated
• Video Decode: Hardware accelerated
• Video Encode: Hardware accelerated
• WebGL: Hardware accelerated
• WebGL2: Hardware accelerated

Driver Bug Workarounds

• add_and_true_to_loop_condition
• adjust_src_dst_region_for_blitframebuffer
• avoid_stencil_buffers
• decode_encode_srgb_for_generatemipmap
• disable_framebuffer_cmaa
• disable_multimonitor_multisampling
• disable_webgl_rgb_multisampling_usage
• emulate_abs_int_function
• get_frag_data_info_bug
• init_two_cube_map_levels_before_copyteximage
• msaa_is_slow
• pack_parameters_workaround_with_pack_buffer
• rebind_transform_feedback_before_resume
• regenerate_struct_names
• remove_invariant_and_centroid_for_essl3
• rewrite_texelfetchoffset_to_texelfetch
• scalarize_vec_and_mat_constructor_args
• set_zero_level_before_generating_mipmap
• unfold_short_circuit_as_ternary_operation
• unpack_alignment_workaround_with_unpack_buffer
• unpack_image_height_workaround_with_unpack_buffer
• use_intermediary_for_copy_texture_image
• use_unused_standard_shared_blocks

Problems Detected

• Multisampling is buggy on OSX when multiple monitors are connected: 237931
  Applied Workarounds: disable_multimonitor_multisampling
• Unfold short circuit on Mac OS X: 307751
  Applied Workarounds: unfold_short_circuit_as_ternary_operation
• Always rewrite vec/mat constructors to be consistent: 398694
  Applied Workarounds: scalarize_vec_and_mat_constructor_args
• Mac drivers handle struct scopes incorrectly: 403957
  Applied Workarounds: regenerate_struct_names
• On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
  Applied Workarounds: msaa_is_slow
• glGenerateMipmap fails if the zero texture level is not set on some Mac drivers: 560499
  Applied Workarounds: set_zero_level_before_generating_mipmap
• Pack parameters work incorrectly with pack buffer bound: 563714
  Applied Workarounds: pack_parameters_workaround_with_pack_buffer
• Alignment works incorrectly with unpack buffer bound: 563714
  Applied Workarounds: unpack_alignment_workaround_with_unpack_buffer
• copyTexImage2D fails when reading from IOSurface on multiple GPU types.: 581777
  Applied Workarounds: use_intermediary_for_copy_texture_image
• Multisample renderbuffers with format GL_RGB8 have performance issues on Intel GPUs.: 607130
  Applied Workarounds: disable_webgl_rgb_multisampling_usage
• Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
  Applied Workarounds: disable_framebuffer_cmaa
• glGetFragData{Location|Index} works incorrectly on Max: 638340
  Applied Workarounds: get_frag_data_info_bug
• glResumeTransformFeedback works incorrectly on Intel GPUs: 638514
  Applied Workarounds: rebind_transform_feedback_before_resume
• Result of abs(i) where i is an integer in vertex shader is wrong: 642227
  Applied Workarounds: emulate_abs_int_function
• Rewrite texelFetchOffset to texelFetch for Intel Mac: 642605
  Applied Workarounds: rewrite_texelfetchoffset_to_texelfetch
• Rewrite condition in for and while loops for Intel Mac: 644669
  Applied Workarounds: add_and_true_to_loop_condition
• Decode and encode before generateMipmap for srgb format textures on macosx: 634519
  Applied Workarounds: decode_encode_srgb_for_generatemipmap
• Init first two levels before CopyTexImage2D for cube map texture on Intel Mac 10.12: 648197
  Applied Workarounds: init_two_cube_map_levels_before_copyteximage
• Insert statements to reference all members in unused std140/shared blocks on Mac: 618464
  Applied Workarounds: use_unused_standard_shared_blocks
• Tex(Sub)Image3D performs incorrectly when uploading from unpack buffer with GL_UNPACK_IMAGE_HEIGHT g...: 654258
  Applied Workarounds: unpack_image_height_workaround_with_unpack_buffer
• adjust src/dst region if blitting pixels outside read framebuffer on Mac: 644740
  Applied Workarounds: adjust_src_dst_region_for_blitframebuffer
• Mac driver GL 4.1 requires invariant and centroid to match between shaders: 639760, 641129
  Applied Workarounds: remove_invariant_and_centroid_for_essl3
• Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
• Certain Apple devices leak stencil buffers: 713854
  Applied Workarounds: avoid_stencil_buffers
• On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565, 751919
  Applied Workarounds: msaa_is_slow
• Checker-imaging has been disabled via finch trial or the command line.
  Disabled Features: checker_imaging

[CoreyRLucier]

Everything looks to be in order with the diagnostic output.

You said it works ok after a reboot, are you connecting an external monitor?  If so,  what if you don't will it continue to work?