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I just updated to the latest and greatest this morning.
Now iD crashes on my iMac and my Laptop (Sierra 10.12.6) with quit unexpectedly...
Anybody else with this issue?
Regards
Romano
Hi all
Adobe just dropped a new update to InDesign 2018 in our inbox.
And yes it is working on HighSierra!
Looks like we can all go back to normal.
Regards
Romano
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Just did an un-install and installed again.
Still same thing happening....
Will try to install older version.
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Back to InDesign CC 2017.
All working OK.
Hello Adobe! Any ideas?
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Try restoring your InDesign preferences:
Trash, Replace, Reset, or Restore the application Preferences
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Hi,
Can you please provide the following information to help me investigate the issue
Regards
Sanyam Talwar
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For me, I have OS 10.12.6, MacBook Pro 2.8Ghz i7, 16Gb RAM. All I have to do to reproduce the crash in InDesign or Muse CC 2018 is to double click them. I get the splash page then they quit. I've removed all font apps etc, booted in safe mode, and it doesn't help. have also cleaned caches, clean installed, etc. 2017 versions still work fine.
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I'm operating Mac OS 10.12.6. The issue is not related to any specific document. InDesign would abruptly quit when I attempted to save a newly created document, or open any existing documen (I tried many). I work on a local network, but the crash would occur immediately, as soon as I clicked on save, before I navigated to the server. I tried trashing preferences and cache, but it had no effect.
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Here is my info, hope that helps too.
I use Font Explorer X 5.5.1 for font management, but I don't use any auto-activation plugin. Font Explorer was closed during ID crash, and just the system fonts were activated. All the font caches were clean.
Thank you very much!
Looking forward to hearing from you.
Best,
Renata
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Can you please take a backup of the cache and preference. Mail me at santalwa@adobe.com.
Please follow the step to clear preference and cache
• InDesign Preference:
Windows: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\
Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/
• InDesign Cache:
Windows: C:\Users\<USER>\AppData\Local\Adobe\InDesign\
Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign
After taking the backup of cache and preference, clear the entire InDesign folder. Launch InDesign - It should work.
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Thank you very much for your help! It really worked.
I've just sent you the cache & preferences backup by email, if they can help you in some way.
Best regards,
Renata
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Just tried this.
No go. I still crash...
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I'm afraid the fix of removing the preferences and caches didn't work, the app still crashes straight after the splash screen.
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Send me the crash log at santalwa@adobe.com
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Removing Prefs and Cache did not help. Crash immediately after splash screen.
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Send me the crash log at santalwa@adobe.com
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I have sent a crash log to you.
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Sanyamt has just conducted a remote session, in which he replaced a font manager plug-in in my InDesign package. It seems to have done the trick — CC 2108 no longer crashes! Thank you, Sanyamt!
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Hopefully he will tell us all what he did. I tried removing the Suitcase plug-in but I still crashed.
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i talked with him this morning, it appears to be an issue with fonts. My InDesign is now working after applying a patch, however you may need to wait for an official update, but it seems they are aware of the problem.
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[moderator note: Please do not post crash reports here. Post them on pastebin.com and provide a link!]
Hi Romano,
Is it crashing while you try to launch InDesign? Or does it happen while you are executing some workflow within InDesign?
Can you share the crash report with us?
Regards,
Abhinav
(InDesign Engineering Team)
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After the crash on my laptop I got a prompt to send a Report to Adobe.
Would you have that?
Any manual way of creating a report for you? Happy to do this.
BTW my second install was clean, so no old preferences should be present.
Crash happens during launch. I get the ID splash screen and the first reports are going through the splash screen...
...then it dies.
Same on both machines.
Romano
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Hi Romano,
Before Adobe alert, Apple shows an alert saying application has quit unexpectedly. There you will find a 'Show Details' button. If you click on that, you can find the crash report showing crash stacktrace.
Btw, can you share a small screen video showing the crash?
-Abhinav
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I just saved the crash report...
How do I attach a txt file?
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You can share the report with me at abkaushi@adobe.com
-Abhinav
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Update on the laptop done.
Machine is now running High Sierra.
Still the same issue. ID crashes right away.
Illustrator working fine.