toolbar images disappearing

[Guest]

I'm trying to understand if this issue is something to do with the viewer or if it's something to do with how the developers hooked up the help. When the online help is opened from the help folder or from the software menu, the Hide/Show, Options, and custom button icons appear just fine. When the online Help is opened from dialog boxes that developers have just created (in .net), the button icons disappear. In other words, in some cases the icons show up and in others they don't.

Any ideas anyone?

Thanks a mil.

[Captiv8r]

Hi there

Take a look at fellow Adobe Community Expert Peter Grainge's site using the link below:
Click here to visit Peter's site

Cheers... Rick

[Pete_Lees]

Hi, ecoulyn,

This is compiled HTML Help (.chm), based on your previous posts to this forum?

In that case, yes, there are some circumstances in which context help calls can result in the button images disappearing from the toolbar of the help window. For example, I think this will happen when you use the DHTML showHelp method (which I don't suppose would be true in your case).

I think the solution to your problem probably lies in the hands of your developers, so you may want to refer them to the following resources on using HTML Help with .NET applications:

Standard .NET methods (HelpProviders):

http://helpware.net/mshelp2/demo2/h1xNET.htm
http://msdn.microsoft.com/en-us/library/aa983560(VS.71).aspx
http://www.codeproject.com/dotnet/HelpIntegrationInDotNet.asp

Using unmanaged code to call the HTML Help API:

http://www.adobe.com/support/robohelp/htmlhelp.html
http://support.microsoft.com/?kbid=317406

Pete

[Guest]

Thanks so much. This is exactly the information I needed as I'm pretty sure nothing has changed on my end to cause images to disappear but the developers were at a lost as to why it was happening all of a sudden.