the importer reported a generic error while importing gopro mp4

[markw41612552]

i got this error while trying to import a gopro mp4. what should i do?

[Steve Grisetti]

Which version of the program have you got and on what operating system?

Have you got Quicktime 7 installed?

[markw41612552]

should i have quicktime installed?

[Bill Sprague]

markw41612552 wrote:

..... what should i do?

Provide more detail about what you did to cause the error.

[markw41612552]

I am using premier elements 15 trial under windows 10

i was using add media menu

i dont have quick time installed

[Bill Sprague]

markw41612552 wrote:

I am using premier elements 15 trial under windows 10

i was using add media menu

i dont have quick time installed

I'm not a GoPro owner.  I know little to nothing. 

That said, there have been GoPro owners that have had issues due to some GoPro models having a variable frame rate.  That is very much unusual for video footage and Premier Elements has had difficulty with it.  A fix has been to use software that GoPro provided to change it to a fixed frame rate.   One way to check the footage is to use the shareware "MediaInfo".  You can also Google for "gopro variable frame rate" and find a variety of discussions. 

Good luck.  I hope this helps. 

[markw41612552]

I am using premier elements 15 trial under windows 10

i was using add media menu

i dont have quick time installed

[Steve Grisetti]

Quicktime 7 adds components that may be necessary in order to edit some video formats.

QuickTime 7.6 for Windows

Because the Quicktime Player itself can be a security risk, you can opt to install the components but not the player during installation -- or you can install the whole package and disable the Quicktime Player file by changing its suffix from .exe to .old.

[martijnd69734532]

Installing quicktime solved the problem for me!

[Steve Grisetti]

Please mark this question as correctly answered, martijn.

[martijnd69734532]

How? I can't find a button to mark the question as answered. (I am not the 'owner' of the question)

[Steve Grisetti]

When you post a response to this thread on the Adobe forum, you'll see a Correct Answer button -- like this.

[martijnd69734532]

Sorry, button is not available.

[Steve Grisetti]

You are not on the forum. You are in the forum's Inbox.

Go to Premiere Elements

[Ann Bens]

Martijn is not the original poster therefor cannot set the correct answer.