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Disable to use photoshop

New Here ,
Oct 19, 2017 Oct 19, 2017

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I really need help with both photoshop and lightroom.

As soon as open photoshop it turns off and same for lightroom.

What is wrong?

BR,

Jenny

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Adobe
Community Expert ,
Oct 19, 2017 Oct 19, 2017

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You need to post more information. It turns off ? What your PC powers down?

JJMack

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New Here ,
Oct 19, 2017 Oct 19, 2017

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It is just the photoshop turning off and says something like this (try to translate from Swedish):

"Adobe Photoshop CC2014 do not work. A problem made the program stop working correct.

The program turns off and you will get a message if there is a soultion.

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Community Expert ,
Oct 19, 2017 Oct 19, 2017

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Jen79  wrote

"Adobe Photoshop CC2014 do not work. A problem made the program stop working correct.

The program turns off and you will get a message if there is a soultion."

CC 2014 is the version of Photoshop I use. The current version of Photoshop is CC 2018

Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64

That message you get seems to be a windows massage one get when a Program crashes.  There should ne a crash report. Please post the details in the crash report.

CC 2017 crash.jpg

JJMack

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