How to reset adobe creative cloud? Pls help

[nico123334456]

My mom had a account on this pc and she forgot her password. So i wanted to create a new account for myself and i unistalled the creative cloud. I installed reinstalled it and now it says that i have to type in my olds account password and email adress. Please help me.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[John T Smith · Accepted solution]

A simple uninstall may not clear her old information

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to YOUR account... Install

[nico123334456]

Thx