Copy link to clipboard
Copied
I have both Adobe Reader DC and Adobe Acrobat 8 Professional installed on my laptop with Windows 10. I most often use reader and yesterday noticed that Acrobat wasn't working. Since it's an old version I had to obtain a new serial number and reinstall it on my laptop, which I did. The problem is now the preview pane in Windows Explorer is not working. I have to actually open the pdf to view it and that is just not efficient.
I have tried changing the default program to reader as I read online, but that didn't make it work.
Can anyone help?
Copy link to clipboard
Copied
Hi Tl,
As per the description above, you are not able to preview PDF files in the Windows Explorer Preview Pane, Is that correct?
Please try the troubleshooting steps from the following link which discuss the similar issue Link: https://forums.adobe.com/thread/2102498
You may also try following steps:
Hope this helps, and keep us posted with the results.
Regards,
Anand Sri.
Copy link to clipboard
Copied
Unfortunately this did not work. Any other suggestions? It worked until I removed the old Adobe Acrobat and installed the new version.
Copy link to clipboard
Copied
I encountered this same problem after I reloaded Windows 10.
I opened Acrobat Reader DC and it asked me if I wanted to make it the default reader instead of Acrobat 9. I tried that (I just had to follow a few prompts and choose to do it.) This fixed the problem immediately.