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My keyboard shortcuts are gone

Contributor ,
Oct 19, 2017 Oct 19, 2017

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My old custom keyboard shortcuts are gone, and because of this my Wacom tablet and pen also have functional troubles.
On installing the new 19 build, I said Yes to the dialog box asking me if I wanted to keep my ..presets...? Or was it settings?

I also thought I synchronized my settings some time ago, but I don't seem to be able to find a way to load those synchronized settings from my account. Maybe it won't help me with my current problem, but how to get my old shortcuts back then?

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correct answers 1 Correct answer

Community Expert , Oct 19, 2017 Oct 19, 2017

The shortcuts can vary according to the workspace you use...

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Community Expert ,
Oct 19, 2017 Oct 19, 2017

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Hello, they are supposed to be migrated: check this note: https://helpx.adobe.com/photoshop/using/preset-migration.html

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Contributor ,
Oct 19, 2017 Oct 19, 2017

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Thanks - I have now tried to do as stated in the link you gave me, but I can't find the shortcut file anywhere. I've tried to use the Presetmanager and point to the 2017 folder, but I only get brushes, actions and other stuff - no shortcuts.
Looking manually I can find the folder (C:\Users\me\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Presets\Keyboard Shortcuts). But it is empty... 

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Community Expert ,
Oct 19, 2017 Oct 19, 2017

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Mmh, if it works like actions, you might have to save the shortcuts to a KYS file in 2017. I do not  think it would be recommended to move the shortcuts preference file...

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Contributor ,
Oct 19, 2017 Oct 19, 2017

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I now found the Keyboard Shortcuts.psp file in C:\Users\me\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings, and the file date is 19.oct-2017
So everything should work, but still many of my shortcuts are changed! This is strange...

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Community Expert ,
Oct 19, 2017 Oct 19, 2017

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The shortcuts can vary according to the workspace you use...

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Contributor ,
Oct 19, 2017 Oct 19, 2017

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Oh... that might actually be the explanation to my problem, as I did indeed switch from my own workspace to the painting workspace (Kyle's brushes ) !

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