Can't view RAW images from Canon 5D Mk iv

[rolyr25919872]

I have recently updated to a Canon 5D Mk iv. I can't view the RAW images Adobe Photoshop CC 2015. I have installed all the updates and still cannot view the RAW files. I keep getting the message "Photoshop cannot open this file" I have installed the updates with no success.

[davescm]

Can you go to Photoshop > Help > About Plug Ins > Camera Raw and check the version of Camera Raw.

For your camera you need ACR version 9.7 or later

Incidentally - is there any reason you are still using Photoshop CC2015 ? CC2015 was Photoshop version 16 and the current version is 19.0

Dave

[WILDCAT54]

You will most likely need to use Adobe Digital Negative Converter 9.x (free) until your camera is supported.

[davescm]

Hi WILDCAT54

The DNG convertor is good for use where the ACR version required is not compatible with the version of Photoshop.

In this case however, CC2015 should work fine, as long as the appropriate version of ACR is installed i.e. 9.7 or later.

Camera Raw installer for Adobe Photoshop CC and CS6

Dave

[WILDCAT54]

davescm​ you are correct. I misread - very early in the morning here

[davescm]

Mid afternoon here - time for coffee in both places

Dave