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New 2018 photography plan upgrade for $14.99 not available for me

New Here ,
Oct 20, 2017 Oct 20, 2017

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Hello,

I am trying to upgrade my current photography plan to lightroom cc 2018+ Photoshop 2018 (new 2018 photography plan) plan for the discounted price of $14.99 but when I try to upgrade it is not available for me as I am from a country that has the digital river payment option. It says call support.

But, when I call support it is also not available for them. Is there a way I can solve this issue

Thanks

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correct answers 1 Correct answer

Community Expert , Oct 20, 2017 Oct 20, 2017

Are you on Twitter? @AdobeCare were able to sort out someone with the same problem last night, whereas we don't have access to the customer details.

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Community Expert ,
Oct 20, 2017 Oct 20, 2017

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Are you on Twitter? @AdobeCare were able to sort out someone with the same problem last night, whereas we don't have access to the customer details.

______________________
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Thank you for showing me this super option twitter

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Explorer ,
Oct 20, 2017 Oct 20, 2017

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Have you tried this path?

Go to Adobe.com> or Click your profile pic in the CC desktop app

Click “Mange Account”> (you may have to sign in again)

Under “Plans & Products” click “Mange Plan”>

Under “Plan details” click “Switch Plan”>

let me know if this works

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Community Expert ,
Oct 20, 2017 Oct 20, 2017

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https://forums.adobe.com/people/Rick+Spaulding  wrote

Click “Mange Account”> (you may have to sign in again)

Under “Plans & Products” click “Mange Plan”>

Rick, you need to fix your text expander. Manage has another A! 

______________________
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Thank you, but my location does not have switch plan option

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