Lightroom no longer syncs with mobile "Trial Ended" but I am a CC subscriber

[J_D_Rance]

I have a CC subscription for photography (Photoshop & Lightroom).  I recently created a collection and synced it between my desktop and Lightroom Mobile.  It synced some of the images then stopped.  Now I have a notification in the Desktop Lightroom that says "Lightroom Mobile Trial Expired." 

I've been browsing the forums and have not found a recent solution for this issue that actually resolves the problem.  Here are the facts:

• iMac running LR and PS
• Android Tablet running the LR Mobile app
• Photography subscription for LR and PS is in good standing
• Passwords are consistent and entered correctly
• All software and apps up to date
• Have restarted the desktop app and mobile app as well as the CC interface

Please help!  I really don't know what else to do and cannot find any relevant or recent support in the forums or in a web search that resolves this issue.  It appears to be a dead end. 

[Rob_Cullen]

Open Lightroom,

Select - Help > System Info...

Report back with the exact details of the first line of the info that shows your version of Lightroom.

[carolined70625848]

I also have this problem on my Android Tablet! Uninstalled app Adobe Tech at Max tried to help and said it is a problem with my account settings.

Please help

[greule]

Hi Caloline, please read this article...Lightroom mobile unavailable to Education memberships purchased from Kivuto

Lr Mobile service is not included to the Creative Cloud memberships offered by your institution.

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Guido/ Lr Mobile QE