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Photoshop CC 2018 "could not complete the video frames to layer command"

New Here ,
Oct 22, 2017 Oct 22, 2017

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Okay so I just updated to CC 2018 and now photoshop won't let me open mp4 files. I just did this earlier in the day before running the update and had no issues. I'm using windows 7 if that makes any difference.

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Adobe
Nov 28, 2017 Nov 28, 2017

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Hi kimm71392456,

I'd suggest resetting the Photoshop preferences to default first and check if that helps. You may refer Preferences in Photoshop

Also, which operating system are you using and do you have the latest version of QuickTime installed? Impact of uninstalling Apple QuickTime

Thanks,

Akash

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