Cannot sync LR mobile with desktop

[lauralouise88]

Hi there,

I used to be able to sync my LR mobile app with LR desktop, however I no longer seem to be able to do this...

When I open LR desktop and select "Get started with Lightroom Mobile", I log in and I don't receive any error messages, however "Get started with Lightroom mobile" continues to show that I need to log in. When I try again, the timer/four square boxes show for about 2 seconds to suggest that it is connecting, yet it still doesn't seem to.

I've tried restarting the program on both desktop and mobile, and forcing the mobile app to stop, but that hasn't made any difference.

Has anyone else had this problem?

[jessicaj47835579]

I'm having the same problem.

[mdk74620619]

trust bin photo

[deepakg1988]

Hi Laura,

May i know are you using an Android device or iOS device. ?

Also please let us know, what is the version of the Lightroom Mobile you are using. ?

Thanks

Deepak

[lauralouise88]

Im using an Android, Samsung Galaxy S7 and its Lightroom CC v3.1

[lauralouise88]

Hi Deepak - are you able to help me with this?

[jessicaj47835579]

So I found that Lightroom needed to be updated and now it's working perfect for me.

[jdonogh]

I have a similar problem, however when I try to update Lightroom on my Mac I get an "Update failed" notice "Errors encountered during installation.(U44M1P7)