Crash when opening settings

[T1nue]

I wanted to test the "All new" Lightroom for the Cloud, but I don't get very far.

On a Mac, when I open Settings (e.g. Command-,) the app crashes right away. Is this a known problem? Is there a solution?

Deinstall/reinstall did not help, by the way.

Some parameters: iMac 5k 2017 with Radeon 580, MacOS High Sierra 10.13.1 Beta (could be a factor, of course)

[Akash Sharma]

Hi T1nue,

Since you're on a beta version, I cannot confirm officially or reproduce the issue. I'll get hold of one of the machine running one and will check if the issue is reproducible.

Meanwhile, Could you please help us with the crash report so that we can identify the root cause?

Thanks,

Akash

[T1nue]

Hello Akash

By now I also installed it on a Macbook 12 running 10.13 build 17A405. On this machine I have no issues.

About the crash report: I submitted a report in two separate pop-ups. One was for Apple, I think, and the other one for Adobe. Is there anything else that I can do?

Thanks for the prompt reply and best regards,

Martin

[Akash Sharma]

Hi Martin,

Let us know if you face any issues with Lightroom CC working on the updated OS.

Thanks,

Akash

[T1nue]

Hi Akash, I am not quite sure I understand: With 10.13.1 (i.e. the "updated OS") I do have problems as described in my first post.

It's only on my other machine, that is not running the beta release, where it's running fine.

[Akash Sharma]

I was not able to reproduce this issue on a machine running the beta version of the OS. Cannot confirm until the team concerned releases an update after rigorous testing.

~Akash

[T1nue]

Thanks for testing! I don't think that the beta is the problem, but I do understand that you can't accept a ticket for my system at the moment. I'll report back once 10.13.1 has been officially released.

[Akash Sharma]

Thanks T1nue, I'll check with our Engineering team and let you know if there is a concrete development on this.

Regards,

Akash

[shameemk74274403]

check for any background program that has been running in the system taskbar, close it and then again start your settings, if you still facing this problem repair your software from recovery settings.