Copy link to clipboard
Copied
WHERE CAN I GET TECHNICAL SUPPORT FOR PS 2018? I SPENT 10 HOURS YESTERDAY TRYING TO GET HELP BECAUSE 2018 ERASED 2017....AND I HAVE LOST EVERYTHING.
ANY IDEAS?
[Title changed by moderator from "TECH SUPPORT IS NON EXISTENT" to "PS 2018 erased PS 2017" for clarification.]
,
Copy link to clipboard
Copied
You can restore 2017 and most likely your settings are kept and it should as before.
Copy link to clipboard
Copied
HERE IS MY APPLICATION FOLDER FOR PS 2017
Copy link to clipboard
Copied
Well start with reinstalling 2017. If it goes well, you can migrate any third party items from 2018.
Copy link to clipboard
Copied
So my issue is getting all of my plugins into whatever PS version I am using. They are visible in the applications folder….but not in any of my PS versions anymore….so I can’t work without them….and can’t get them to transfer to any version...
Copy link to clipboard
Copied
Sometimes a tweet on twitter will get a better response. No, tech support for Adobe is pretty non-existent.
Copy link to clipboard
Copied
When you installed, did you select Advanced > Keep Previous Version? If not, installation deletes the previous version. There is also a checkbox to migrate your settings.
But saving presets and backing up your Presets folder first is a best practice.
Copy link to clipboard
Copied
Thanks! I finally got a real human on the phone….:). I am sticking with PS 2017!!