Photoshop CC 2017 Freezes/Hangs while Editing

[delanae]

Hi,

I am a professional photographer struggling to get ANY editing done with Photoshop freezing/hanging on me constantly.

When I go to use selective masking (note that only two files are open, with a total size of 71.5 MB) is when it seems to happen consistently.

Here is my system:

• HP Envy (2016) Model 860-170VR
• Windows 10 Home (10.0.15063)
• Core i7-6700K @ 4 GHz
• 32 GB Ram
• Nvidia Quadro K4000 graphics
• Wacom Intuos Pro Tablet
• HP and Viewsonic Monitors
• C: 256GB m2 SSD (system and apps only, with plenty of free space)
• D: 3TB (used for scratch disk, with plenty of free space)
• NAS: QNAP 16TB (33% space free)
• Network: CAT6 Gigabit

All drivers are current, all software current, only 1 browser window and Photoshop are open.

When this happens, if I check the Task Manager, I can see Photoshop is consuming about 10-25% of CPU and 22% of memory.  Disk I/O and network I/O are non-existent.

But only Photoshop refuses to respond to mouse clicks and keyboard commands.

Otherwise, the system continues normally ... I can use the browser, file explorer, open mail, etc.

I have a lot of customers waiting for their pictures, and I am at a standstill, unable to proceed.

PLEASE HELP!

[Akash Sharma]

Hi Delanae,

Thanks for the detailed post. Please take a look a tthis article High CPU usage due to CEPHtmlEngine  and let us know if that helps.

Thanks,

Akash

[KNEverett]

Does that need to be done then after each new update from the cloud?  I did as indicated in the linked article.  The problem went away for a short time, but eventually came back.  I'm wondering now if during updates since I did the replacement it was undone by an update.

Ken