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Acrobat Standard DC will no longer password protect documents

New Here ,
Oct 26, 2017 Oct 26, 2017

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...without paying for it.  It has worked on this computer for a long time, now it will not.

What has changed?  Why am I being prompted to pay for something that has been working at no charge?

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General troubleshooting

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New Here ,
Oct 26, 2017 Oct 26, 2017

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More information..... If I open a PDF from Explorer, I cannot password protect.  If I open Acrobat DC, do a file...open... then select a PDF, I can password protect....

Confused.

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LEGEND ,
Nov 03, 2017 Nov 03, 2017

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Compare the app which is running. Look under Help > About. My money is on you having a copy of Acrobat Reader (free) installed along with Acrobat Standard (definitely not free).

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