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Hello all, after updating my 2017 Photoshop CC, it has stopped being able to open .mp4 files that I am trying to make into gifs. Absolutely nothing I have done has changed at all from previous times I have made gifs, the only difference is the updated Photoshop 2018. The clip is no longer than any other clip I've used and I'm at a loss at the moment. Any help would be greatly appreciated.
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Hi chefbmo,
I'd suggest resetting the Photoshop preferences to default first and check if that helps. You may refer Preferences in Photoshop​
Also, which operating system are you using and do you have the latest version of QuickTime installed? Impact of uninstalling Apple QuickTime
Thanks,
Akash