Could not complete the Video Frames to Layers command because the file could not be opened.

[chefbmo]

Hello all, after updating my 2017 Photoshop CC, it has stopped being able to open .mp4 files that I am trying to make into gifs. Absolutely nothing I have done has changed at all from previous times I have made gifs, the only difference is the updated Photoshop 2018. The clip is no longer than any other clip I've used and I'm at a loss at the moment. Any help would be greatly appreciated.

[Akash Sharma]

Hi chefbmo,

I'd suggest resetting the Photoshop preferences to default first and check if that helps. You may refer Preferences in Photoshop​

Also, which operating system are you using and do you have the latest version of QuickTime installed? Impact of uninstalling Apple QuickTime

Thanks,

Akash