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Photoshop Crashes Computer On Startup!

Community Beginner ,
Oct 28, 2017 Oct 28, 2017

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I got Photoshop CC 2018 and it worked fine a couple of days ago, but today when I opened it, it stopped responding, then my entire computer froze and stood froze for 20 minutes, then I gave up and restarted it. I have no clue what's wrong with it. I have 12 gb of ram that is only using like 3 gb, all unnecessary programs are closed, and i have plenty of disk space. I have no clue what's wrong with it. Please help me.

Thanks

-Sam

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Adobe
Community Expert ,
Oct 28, 2017 Oct 28, 2017

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What kind of machine which OS version are you using?

JJMack

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Community Beginner ,
Oct 28, 2017 Oct 28, 2017

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I'm using Windows 10

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Community Expert ,
Oct 28, 2017 Oct 28, 2017

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If it was working try resetting your Preferences.  Start CC 2018 immediately if not sooner press and hold Ctrl+Alt+Shift.  If you do that in time Photoshop should open a dialog Do you want to delete your Preferences? Reply yes delete them.  Photoshop should the start.

JJMack

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