cannot save pdf files after highlighting text.what is the solution

[Guest]

i am facing trouble saving pdf files after highlighting text in it.Either it takes long to save it or doesnt save it at all.It doesnt show the location where you want to save the file.please give me appropiate solution to save my files as all my efforts to highlight long texts went in vain due to this problem.

[AnandSri]

Hello Ravirajg,

We apologize for the inconvenience caused. As per the description above, you are not able to save a PDF file after highlighting the text in the PDF file, Is that correct?

Please check for any pending updates of Acrobat/Reader installed from Help>Check for updates. You may also repair the installation file of Acrobat/Reader installed from Help>Repair installation.

If the " Save button" is blank, you can uncheck these two options by navigating to Edit>Preferences>General

1. Uncheck "Show online storage when opening files."
2. Uncheck "Show online storage when saving files."

Try to reproduce the issue with a different  PDF, and if the issue persists, please share the following details:

1. Is it Acrobat or Reader installed , check from Help>About Acrobat/Reader.
2. Is it a Mac or Windows machine?
3. Dot version of Acrobat or Reader installed, check from Help>About Acrobat/Reader.
4. Is it with one PDF file or with all the PDF files.

Hope the information helps, and keep us posted with the results.

Regards,

Anand Sri.

[gireedh1]

I have a similar trouble

[gireedh1]

I have Adobe acrobat reader DC newest one and when I try to save the save as screen will come but the locations for where i need to save it will not show up howe do I fix this please help

[crazyang]

I have met the same problem, but  it is with one PDF file not all the PDF files. Do you know what the problem is with this exact file?

[Yellowlees]

I am using the latest version of Acrobat Pro and am unable to save my highlights to some downloaded pdfs of published journal articles. When I try to convert the files as suggested, the entire file gets saved as a blank image. Then Acrobat Pro crashes. This product is significantly inferior to the old version, for which clients paid a lump sum. Now, I've lost a half-day of work to a glitch. Please advise how I can save files with Acrobat Pro and keep my highlights intact. Unable to export to other forms or to save under other names/versions/formats without crashing the application.

[Meri5C9F]

I have the same problem. First I get a message that the file cannot be saved by the name, but if I save it with another name, the file "disappears" and cannot be opened again. I have windows 10 and the latest version of Acrobat

[defaultcifoa9sy8ol0]

The same issue is happeing with me. I go through an entire journal aricle making notes and highlighting details and when I try and save the file it goes blank and I am unable to read the PDF. 

[thank5C9A · Accepted solution]

Can confirm had a similar issue and found resolution through this step: 

1. Uncheck "Show online storage when saving files."

[spencers59795992]

Same issue here

[CY86]

I have Acrobat Reader and I tried the fix above to uncheck "show online storage" but it is still unable to save the edits. This problem does not come up when I add a highlight and save the document; it only comes up when I delete a highlight and then try to save the document.