13 Replies Latest reply on Nov 15, 2017 6:04 AM by HallaBalla

    Flash 27.0.0.170 crashing possibly only in IE on Windows 10 in EMEA

    moonpig Level 1

      Hello,


      We recently pushed the 27.0.0.170 version to all of our systems globally.  Yesterday we started receiving reports that it was crashing Flash enabled websites.  After a few seconds of normality the screen will lock up and then flip to a page saying "Internet Explorer has closed this webpage to help protect your computer" and the url gets prefixed with "res://ieframe.dll/acr_depnx_error.htm#adobe.com,"  The weird things is that we can replicate this at will on computers in the UK and France but it isn't happening on any of our systems in the US.

       

      I know there is a Beta .180 version available but, as this is for Windows 10, that isn't an option.  Can anyone suggest what we can do to fix this whilst we wait for Novembers Patch Tuesday?

       

      Thanks