Adobe Photoshop ACE Exam promo code

[hamsamuel92]

This is unrelated to PS from a technical perspective, so I apologize in advance if this is post in the wrong place.

I purchased an Adobe ACE exam (Photoshop CC 2015) last year through PearsonVUE using the promo code "BOGO". Using that promo code I would get the second registration free (if scheduled within 12 months). I took the first exam, but Pearson support is now claiming that I didn't enter the promo code and won't receive the second exam unless Adobe directly provides a promo code to me.

Has anyone else experienced this issue? I've contacted Pearson VUE via Phone who then passed me off to Adobe Support (???), and Adobe Chat Support linked me to the forum claiming I would "surely get a resolution". It seems like a long shot to me, but I'm hoping someone else might have some insight?

[kevin stohlmeyer · Accepted solution]

They are correct, you have to enter the promo code prior to taking the first exam as it changes the pricing structure and billing. Even though it is BOGO. Not sure Adobe can be much help for this as the exams as fully administered and licensed through Pearson now. Sorry.

[hamsamuel92]

That's the unfortunate part... I did enter the promo code "BOGO" during the checkout process (it was the primary reason I registered), but they're claiming they have no record of it. I can't do anything about it now though. I'll just screenshot the entire checkout process for this next round of registrations.

Thanks for hearing me out and for the kind explanation!

[kevin stohlmeyer]

Did your receipt reflect anything having to do with the BOGO? Or your test onsite documents?