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New Lightroom CC won't open

New Here ,
Oct 28, 2017 Oct 28, 2017

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I've tried logging out and back in, reinstalling, restarting, even compatibility mode. My computer is up to date. Whenever I try and open Lightroom CC the little loading circle appears by the mouse for a sec then disappears and it doesn't open.

To be clear this is the new 'Project Nimbus' Lightroom. Not Lightroom Classic.

When I first downloaded it, it worked once and then I closed it and it never worked again even after reinstall, etc.

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Community Expert ,
Oct 28, 2017 Oct 28, 2017

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Do you have Windows 10 Anniversary update (1511 or later)?

Keep in mind that system requirements are only baseline recommendations. You'll get more enjoyment out of LR CC with a bigger & faster computer than what is suggested.

Adobe Photoshop Lightroom CC system requirements

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 28, 2017 Oct 28, 2017

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I am up to date as of the 29th October 2017 and my computers hardware specs meet the requirements.

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Community Expert ,
Oct 28, 2017 Oct 28, 2017

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I understand LR CC does not currently work with Enterprise or Team membership plans yet.  Does that describe you?

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 28, 2017 Oct 28, 2017

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I am using a plan through my school, i’m assuming that is enterprise?

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Community Expert ,
Oct 28, 2017 Oct 28, 2017

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It might be classified as Enterprise, I don't know.

Known issues and workaround

Do you have access to an individual account?

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 28, 2017 Oct 28, 2017

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My school uses a program that is similar to a crack that was given to them by adobe. My account is individual however, creative cloud thinks it has been activated by my school.

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New Here ,
Oct 28, 2017 Oct 28, 2017

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EDIT: Lightroom CC shows up in task manager momentarily before disappearing.

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Adobe Employee ,
Oct 30, 2017 Oct 30, 2017

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Moving to Lightroom CC​

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Explorer ,
Oct 30, 2017 Oct 30, 2017

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Hi - I had the same problem on my Mac book - I seem to have overcome the problem by deleting the "Lightroom Library.LrLibrary" file, which was in my Pictures folder (I renamed it first - just in case).  I restarted Lightroom CC and it worked!!!! It created a new library file in the same place as before.  I can now see all my synced collections from Lightroom Classic.  No more spinning arrow.

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