Adobe acrobat standard 8 getting crashed while performing OCR

[vishal_mhaskar]

Dear Support Team,

One of our user is using Adobe Acrobat Standard 8. When user is trying to perform OCR on document having more than 20 pages, adobe acrobat standard crashes every time.

Please go through following event log .

Log Name:      Application

Source:        Application Error

Date:          12-09-2017 14:40:00

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:     

Description:

Faulting application name: Acrobat.exe, version: 8.0.0.456, time stamp: 0x453c8d7f

Faulting module name: drs832.dll, version: 8.0.2.1042, time stamp: 0x44fc2321

Exception code: 0xc0000094

Fault offset: 0x00181bce

Faulting process id: 0x1474

Faulting application start time: 0x01d32ba683a2b5ef

Faulting application path: C:\Program Files\Adobe\Acrobat Standard 8.0\Acrobat\Acrobat.exe

Faulting module path: C:\Program Files\Adobe\Acrobat Standard 8.0\Acrobat\plug_ins\PaperCapture\drs832.dll

Report Id: 273748ba-979a-11e7-9e84-b8868744f010

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-09-12T09:10:00.000000000Z" />

    <EventRecordID>193885</EventRecordID>

    <Channel>Application</Channel>

    <Computer></Computer>

    <Security />

  </System>

  <EventData>

    <Data>Acrobat.exe</Data>

    <Data>8.0.0.456</Data>

    <Data>453c8d7f</Data>

    <Data>drs832.dll</Data>

    <Data>8.0.2.1042</Data>

    <Data>44fc2321</Data>

    <Data>c0000094</Data>

    <Data>00181bce</Data>

    <Data>1474</Data>

    <Data>01d32ba683a2b5ef</Data>

    <Data>C:\Program Files\Adobe\Acrobat Standard 8.0\Acrobat\Acrobat.exe</Data>

    <Data>C:\Program Files\Adobe\Acrobat Standard 8.0\Acrobat\plug_ins\PaperCapture\drs832.dll</Data>

    <Data>273748ba-979a-11e7-9e84-b8868744f010</Data>

  </EventData>

</Event>

Requesting you to provide solution for the same.

Regards,

Vishal Mhaskar

[AnandSri]

Hello Vishal,

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, the Acrobat Standard 8 is crashing while performing OCR, Is that correct?

You may refer to the following KB link for troubleshooting steps Acrobat XI Standard 11.0.21 OCR Crashes   

Acrobat 9 crashes on OCR

You may also refer to Resolve Acrobat DC intermittent crashes on Windows

For your information, the Acrobat Standard 8 is already declared as an End of Life and Support product, and the support is very limited. For more information refer to End of support | Reader 9 and Acrobat 9 (and earlier)  Link: https://helpx.adobe.com/acrobat/kb/end-support-acrobat-8-reader.html

All Apps Help | Products and technical support periods  Link: https://helpx.adobe.com/support/programs/eol-matrix.html

Hope this helps.

Regards,

Anand Sri.