weblink doesn't work in acrobat dc

[tonym54573977]

this is a recent problem; when i point at a weblink that i know should work, the curser changes to the hand/pointing finger and a box appears indicating the correct url, but my browser (firefox) does nothing?

anyone else have this problem?

anyone got idea how to fix?

i've downloaded adobe reader, and the same weblinks work fine !?

[Test Screen Name]

You're viewing the PDF and clicking the link in a FireFox window?

[tonym54573977]

no, i'm using the latest version of acrobat dc to view pdfs

the weblinks don't open the webpage in firefox

i know the weblinks are correct and if i use acrobat reader to view the same pdfs, the weblinks work

[Test Screen Name]

What is the specific version of Acrobat DC, as shown by Help > About (e.g. 2016.100.23545)?

[tonym54573977]

it's 2017.012.20098

[Test Screen Name]

A pity, because if you'd missed an update this was a known bug. Ok, these web links. Are they "just" URLs on the page? Or were they made as PDF links with the link tool? Also, do web links work in other files with Acrobat?

[tonym54573977]

they are urls on the page, created when exporting as pdf from indesign, which acrobat recognises (the curser changes to pointing finger and a box appears with the full url ie. with prefix http://)

but if i create a link in acrobat using the link tool, this works and the webpage opens in firefox

i've checked with other pdf files in acrobat, old files that have previously worked no longer do

[Bernd Alheit]

It is a bug of the latest version of Adobe Acrobat DC and Acrobat Reader DC.

[Test Screen Name]

Not another one! I thought they'd fixed that. Or did they fix the automatic web links while breaking the real links...?