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Photoshop CC 19.0 Crashes

New Here ,
Oct 23, 2017 Oct 23, 2017

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Hi! After installing the very latest version of Photoshop CC, the program crashes upon attempting to open any type of graphic file. A couple of fixes suggested for previous versions, including unticking "Use Graphics Processor" in Preferences and renaming the librarylookupfile, failed to correct the issue. I've uninstalled and reinstalled several times to no avail. All other Creative Suites apps work well. Any suggestions would be greatly appreciated!

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New Here , Oct 30, 2017 Oct 30, 2017

Hi, Mohit, good news! I reinstalled the new version yet again in order to share the crash log and this time the files have opened without crashing. Thanks for following up!

Regards,

Mark

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Adobe Employee ,
Oct 30, 2017 Oct 30, 2017

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Hi markm,

Please let us know which platform are you using(Win/Mac)? Also, if you can share the crash log file with us.

Regards,

Mohit

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New Here ,
Oct 30, 2017 Oct 30, 2017

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Hi, Mohit, good news! I reinstalled the new version yet again in order to share the crash log and this time the files have opened without crashing. Thanks for following up!

Regards,

Mark

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Adobe Employee ,
Nov 02, 2017 Nov 02, 2017

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Great, Thanks for the update.

Regards,

Mohit

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