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FireFox displaying Search interface incorrectly

Participant ,
Dec 02, 2008 Dec 02, 2008

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All- I'm a newbie with RoboHelp. My issue is that an HTML Help UI isn't displayed properly in FireFox 3.0.3, but h it DOES display properly in IE 6. Just below are links to the the upper-left corners of my Help interface when Search is selected. As you can see, for IE, a space appears prompting the user for a search term. But for FireFox, the prompt doesn't appear. Instead, what looks like alphabet letter index tabs appears.

IE Search area

...and here's the way it looks in FireFox 3.0.3

FireFox search area

Your help is appreciated. Note that I'm using RoboHelp 7.0.2

Thanks!

-keuler (snorlax)

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Community Expert ,
Dec 03, 2008 Dec 03, 2008

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Welcome to the forum.

That looks more like the results of two outputs. Certainly the FF output looks as though you generated without the DHTML option selected.

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Participant ,
Dec 03, 2008 Dec 03, 2008

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Thanks Peter. Actually, these images were generated by the same output (same htm link) for the two different browsers. Do you know of any reason why FireFox would render Search properly? E.G., is FF 3.0.3 not fully supported by RoboHelp?

-Kurt

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LEGEND ,
Dec 03, 2008 Dec 03, 2008

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Hi Kurt

Is JavaScripting disabled in FireFox? WebHelp output relies heavily on JavaScripting to weave its magick.

Cheers... Rick

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Participant ,
Dec 03, 2008 Dec 03, 2008

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Rick- I just checked. FireFox JavaScript is definitely enabled. (via the Tools-Options-Content tab in FireFox).

Any other possible causes?

Thanks!

-Kurt

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Community Expert ,
Dec 03, 2008 Dec 03, 2008

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You haven't indicated what setting you used in the wizard. DHTML?

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Participant ,
Dec 03, 2008 Dec 03, 2008

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Peter: I see. I'll have to check. I inherited the Help Output, and am just now locating the source files. I've got a bit of homework yet to do, but I will check for the DHTML setting when I can. Thanks! -Kurt

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