1 Reply Latest reply on Nov 5, 2017 1:46 AM by D Fosse

    Not recognizing my raw files


      Hi there, I just purchased the 5D MARK IV. I am a professional photographer and shoot in Raw files. I went to upload my photos and neither lightroom nor photoshop is allowing me to. I read on your page about pre processing? However, the directions provided, I don't understand. How & where do i open the dual pixel raw cry file in canon digital photo professional? How do i adjust the image using dual pixel raw optimizer? Is there a video to show me how to do these steps or is there someone who can walk me through this. Thank you so much! These are very important photos. I can't bare to lose them. I need to know how to access them and transfer them to edit and transfer to jpeg.