Lightroom mobile can't import

[Yvonne_Blok]

A few weeks ago I downloaded lightroom CC for mobile. It was working perfectly fine all the time. A few days ago I wanted to edit another image, but I couldn't upload it. When I pressed the 'import image' button in de lower right corner, the screen pops up and just keeps on loading. Is there any way I can solve this?

[Brad Lawryk]

Make sure you update to the latest app. Check for updates. The App was just updated recently.

[Yvonne_Blok]

I deleted and re-installed the app yesterday, so I do have the latest update. Re-installing didn't fix it

[MelissaLA88]

Make sure you have all of the most recent updates! Is your wifi connection reliable (or perhaps slow)? You could always do a sign out and then sign back in. Worst case scenario, remove the app and then reinstall it and see if that helps! Good luck!

[Yvonne_Blok]

The most recent update is installed, so that can't be the problem.. I just tried switching to mobile data, doesn't work either . Reinstalling or signing off and on also doesn't work.. It seems like the app can't get access to the images or something, even though it does have access to my files etc.

[MelissaLA88]

Are you able to try it on another mobile device to see if that works?