Photoshop CC 2018 causes bluescreen

[frank.uray]

Hi there

I have a new computer with the following specifications:

- Windows 10 64bit

- NVIDIA GeForce GTX 1080 Ti and 1050 Ti (Driver 388.00)

- Intel i9-7980XE

- 128 GB Memory

- Samsung SSD 960 PRO

- 6 Monitors

All applications work fine, for example Adobe Lightroom Classic CC

But while starting Photoshop CC 2018, it causes BlueScreen with different messages:

WHEA_UNCORRECTABLE_ERROR or DPC_WATCHDOG_VIOLATION

Whats the problem there ?

Any ideas ?

Thanks and best regards

Frank Uray

[Daniel Presedo]

This might be a good place to start for these errors. There are some tech references to what exactly the error codes mean along with next steps.

Bug Check 0x133 DPC_WATCHDOG_VIOLATION | Microsoft Docs

How to fix Whea Uncorrectable Error! - Microsoft Community

And maybe a potential solution

[Solved] DPC WATCHDOG VIOLATION Blue Screen Window

I hope this helps!

[frank.uray]

Thank you for your answer !

I guess I will have to check it with nvidia.

[davescm]

One more thought, you say you have two GPUs. That is known to cause issues with Photoshop.

See section 7 in the attached link:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

[frank.uray]

Thank you, this was helping !

I am able to open Photoshop now, but had some BlueScreens while closing.

[ianm39304831]

I have the same issue with Photoshop CC 2018 with a very similar PC setup:

- Windows 10 64bit

- NVIDIA GeForce GTX 1080 Ti

- Intel i9-7980XE

- 32 GB Memory

- Samsung SSD 960 PRO

- 1 Monitor

The crashes are very random but usually occur within a few minutes of starting to use photoshop.  everything else on the system works fine, its just photoshop...  it's forcing me to use the old photoshop cs6 i have (which is rock solid and never crashes).  basically the new photoshop CC is un-usable in its current state on my PC.

It doesn't seem to be a "multiple GFX card" issue as i only have the one card and one monitor...!

any insights would be appreciated..!

cheers

ian