Acrobat Pro DC freezes when I try to "Send File"- Mac

[naomic38444340]

Hello,

Whenever I hit the "Send File" button (the envelope), Acrobat freezes and I have to force quit. It used to work perfectly; I would hit the envelope, it would pull up my outlook and insert itself as an attachment. I didn't change a thing, it simply stopped working one day. I've gone to Preferences> Email Accounts and tried to tinker around and nothing I've tried has worked. Please help!

Thank you in advance!

[wdp]

I am having the same issue with a few users.

[wdp]

FYI in the console I see these errors:

TIC TCP Conn Cancel [3:0x61800019c490]

Then Adobe consumes a ton of processor space and locks up. I have to force quit it.

[naomic38444340]

Good to know I'm not the only one! Let me know if you find a fix for this!

[christopherk13383754]

This is a real pain.

Whenever I send a document, I then have to force quit.

If I did not have to use this programme, I definitely would not.

[dxeodll]

I am also having this issue!! It used to work perfectly, and then suddenly it has become the most frustrating thing! I used this feature religiously and I'm in such a habit of doing it that I have to try to remember not to do it this way. I've lost work on many occasions recently because I will be working on multiple things in Acrobat, and I'll accidentally use the "Attach to Email..." function on one of them, and then "NOOOOOOOOOOOO!"...really aggravating.

[wdp]

Still do not have a fix. I have uninstalled and reinstalled all the adobe products. Still happens.

[naomic38444340]

I’ve stopped using that button at all now, which is really frustrating considering the convenience it once had.

Still waitin’ on a fix 😕

[wdp]

Adobe,

Any help here? I am going to try a full uninstall of Office, though I think it is a crap shoot.

[AnandSri]

Hi All,

The latest update has been released for both Acrobat and Reader: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Please try installing the update and let us know the behavior.

Regards,

Anand Sri.

[wdp]

Will this be pushed out via the cloud client? What is the ETA for that?

[AnandSri]

Hello Wdp,

If the automatic updates download is turned on and selected, the download installation prompt will be available. You can also download and install the updates from Help>Check for updates.

If you want, you can download and install the updates manually through Overview — Acrobat and Adobe Reader Release Notes  LInk: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Regards,

Anand Sri.

[naomic38444340]

Updated, and issue persists 😕

[wdp]

Already running that version.

[naomic38444340]

It works again! I also updated my outlook and OS to High Sierra 10.13.1

I’m so very happy

[AnandSri]

Woohoo!    Glad it's working now! If possible share the workaround which you tried to get the issue fixed.

And give us a shout if you need any assistance with Acrobat/Reader in future.

Regards,

Anand Sri.

[mikec4875817]

I am having this problem also. Seems like it started when once I upgraded to High Sierra 10.13.

Using the latest version of Adobe.

[AnandSri]

Hello Mikec,

Please check for any pending updates from Help>Check for updates.

If the issue persists, please uninstall and reinstall Acrobat.

Please share the dot version of Acrobat/Reader installed refer to Identify the product and its version for Acrobat and Reader DC

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

[mikec4875817]

Acrobat Pro DC 2018.009.20044 is what I am using.

[naomic38444340]

I got excited too prematurely. It worked again literally once, and now I’m back to the same error :

[AnandSri]

Please share the dot version installed, refer to Identify the product and its version for Acrobat and Reader DC

Regards,

Anand Sri.

[wdp]

Same. (As I posted above.)

I have uninstalled and re-installed Acrobat.

I am now seeing two different behaviors  with Acrobat Pro DC 2018.009.20044.

On  the machine running Mac OS 10.13.1, Adobe creates the email and sends it correctly. Then Acrobat freezes and stop responding. I have to force quit.

On  the machine running Mac OS 10.12.6, Outlook never generats the email message. Acrobat locks up immediately.

[David Sparkes]

I have a similar problem on my Mac since updating Acrobat Pro DC I find nothing happens then I get this message "An error occurred while trying to create a mail document.  Adobe Acrobat is unable to complete your request." I have tried to find a solution but radio silence from Adobe I am running 1013.1 on my mac it was all working well before the recent update

[henk_janm50055967]

Could Adobe come up with a solution please? At least inform forum members with this issue what's the status of this and if Adobe is taking actions.....

[wdp]

18. Re: Acrobat Pro DC freezes when I try to "Send File"- Mac

AnandSri

Still have users reporting this problem.