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Premiere bug - updated audio files not updating

Community Beginner ,
Nov 07, 2017 Nov 07, 2017

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Exit Premiere, update audio file outside of Premiere, reopen, no matter what I do, old file is the only one Premiere plays back. So many bugs in this program since the beginning of time. Please fix your software!!

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correct answers 1 Correct answer

Community Expert , Nov 08, 2017 Nov 08, 2017

As I understand it Premiere converts audio on import to its own cached version. Clearing the cache might help or if the new version has a different name use replace footage in the project panel.

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Community Expert ,
Nov 08, 2017 Nov 08, 2017

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As I understand it Premiere converts audio on import to its own cached version. Clearing the cache might help or if the new version has a different name use replace footage in the project panel.

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Adobe Employee ,
Nov 08, 2017 Nov 08, 2017

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Hi DamajInc,

As suggested by Richard M Knight, please clear the cache FAQ: How to clean media cache files?  & check the issue.

Thanks,

Vidya

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Community Beginner ,
Nov 08, 2017 Nov 08, 2017

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Thank you to those who have helped with this! Clearing the cache has helped me workaround this bug.

But please, Adobe, advise: when will this be FIXED? Users having to clear cache as a 'workaround' is not acceptable, especially when a user trying to get work done gets stalled by this totally illogical (i.e. non-computer, i.e. not the fault of the PC but the software) behaviour then has to stop their workflow, hunt down a solution which is NEVER easy (thanks to the million ongoing changes in the software between every version (why???)) before they can become productive again? This is CLEARLY not a professional solution so I hope Adobe is looking to fix this approach going forward?

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