• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Scrubby zoom just stopped working

New Here ,
Nov 07, 2017 Nov 07, 2017

Copy link to clipboard

Copied

Scrubby zoom just stopped working.  Also when I am zoomed out of a document, it looks choppier than before and I have to be at 100% zoom to have a clear view. After poking around I noticed photoshop was set to use my built in laptop graphics instead of my Nvidia card.

I can't remember my steps to fix this, but I got photoshop using my NVidia card again.  This did not solve the problem.

The following are all set:

- Use graphics processor

- Use OpenCL

I have tried:

- reinstalling photoshop

- resetting photoshop preferences

- rolling back graphics driver

None have fixed this.  Any ideas on next steps?

Views

903

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Nov 07, 2017 Nov 07, 2017

Copy link to clipboard

Copied

You have to add the sniffer as well as Photoshop.

The sniffer evaluates your card and turns on and off graphics features for Photoshop.

Program Settings and add Photoshop.exe and sniffer.exe

See this document Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues and look at the NVdia Panel example.

When finished, reboot your PC to be sure the settings take.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2017 Nov 07, 2017

Copy link to clipboard

Copied

Thanks for the reply. Added sniffer but did not work.

The next step on that help doc did though.

Disabled the built in Intel Graphics Processor.  It was running alongside the Nvidia card.  This fixed this issue!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2017 Nov 07, 2017

Copy link to clipboard

Copied

Thanks for telling me that. I'll note that step in case others need to know.

Gene

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2017 Nov 08, 2017

Copy link to clipboard

Copied

While that worked temporarily, at some point it just stopped working again.  And, caused an additional issue of not being able to get to the Nvidia control panel (just gives an error when trying to open it):

"Nvidia display settings are not available.

You are not currently using a display attached to an Nvidia GPU.

Back to square 1. 

Any additional suggestions?  Thanks for your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 08, 2017 Nov 08, 2017

Copy link to clipboard

Copied

LATEST

Hard for me to advise outside of Photoshop. sorry to hear it crashed.

I do not have Nvidia, so if their forums or tech can help that would be better. You can look for an earlier or experimental driver on their website. New drivers can also be buggy with older hardware.

If you have CC, you can open a chat with Adobe Tech Support and see if they have additional advice. They should be open soon.

Gene

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines