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Hi all !
I'm on Adobe Creative CC and i have a message APPCRASH when i close Photoshop, After Effects, Premiere, Illustrator...
I have the same message when i start Adobe Character Animator CC and this program don't want to start.
Please could you tell me how to fix it ?
My configuration is :
i7
16 GO ram
Windows 7
Vidéo card GTX 980 (last drivers)
Thanks !
Pierre
Thanks for the update Pierre, Please refer this article Solve the issue where Photoshop CC 2015 crashes on launch and displays kernelbase.dll error as the erring module in the … and let us know if that helps.
Thanks,
Akash
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Hi Pierre,
As you've mentioned that couple of apps crashes when you close or open them, I'd recommend you to refer this article Adobe Creative Cloud applications close immediately after launch
If that doesn't help, Please post the crash report or a screenshot of the crash report here.
Thanks,
Akash
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Hi Akash, thanks for your quick reply.
I tried to disconnect and connect again but it doesn't work anymore.
Here's the message when i open Character Animator : (i can't use it)
Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: Character Animator.exe
Version de l’application: 1.1.0.184
Horodatage de l’application: 59c97dd8
Nom du module par défaut: KERNELBASE.dll
Version du module par défaut: 6.1.7601.23915
Horodateur du module par défaut: 59b94f2a
Code de l’exception: e06d7363
Décalage de l’exception: 000000000001a06d
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 3aeb
Information supplémentaire n° 2: 3aebe3555e6804496c842e3eb50e44cc
Information supplémentaire n° 3: 41b3
Information supplémentaire n° 4: 41b3488c4d2e091e9500ae90ede6147b
And here's is the message when i close After Effects : (i can use it but there's this message when i close the app)
Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: AfterFX.exe
Version de l’application: 15.0.0.180
Horodatage de l’application: 59d489e1
Nom du module par défaut: KERNELBASE.dll
Version du module par défaut: 6.1.7601.23915
Horodateur du module par défaut: 59b94f2a
Code de l’exception: e06d7363
Décalage de l’exception: 000000000001a06d
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 7b1a
Information supplémentaire n° 2: 7b1a646db3b8673c429c8f0125bd94e7
Information supplémentaire n° 3: f9c2
Information supplémentaire n° 4: f9c2aa0d4a8e0e4d190934fb35bbce0a
Thanks for your help.
Pierre
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Thanks for the update Pierre, Please refer this article Solve the issue where Photoshop CC 2015 crashes on launch and displays kernelbase.dll error as the e... and let us know if that helps.
Thanks,
Akash
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In the NVIDIA control panel i don't have the "selected graphics processor" option.
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Please get in touch with your GPU manufacturer and check with them what might be causing the GPU to disable or hide this option.
~Akash