Student Account Problem

[michaelj99379810]

I have been paying for my daughter's Adobe Creative Cloud account with all the apps and now it is time to renew or cancel and I find that when I login to my account there isn't any way to make any changes. When I go to Manage Account and look at Plans and Pricing I am told that I have the Creative Cloud Free membership which is certainly not true since the old student price of $15.99 is drafted out of my account each month. Checking the orders shows that I have never had any orders - how do I correct this mistake so I can manage the account properly?

[Barb Binder · Accepted solution]

We can't help you here, this is a user-to-user forum.

Use this link: Contact Customer Care

Be sure you are signed in with the Adobe ID she uses to activate her apps and click on Account Issues.

[michaelj99379810]

Thank you - I figured it out - the financial details etc are on HER account - this dad was not clear on the difference. Thanks for your reply.

[Barb Binder]

Great! Always happy to help.