• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

photoshop files corrupt into colored rectangles?

New Here ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

I'm using Adobe Photoshop Cloud 2017 on my Mac with OS 10.10.5 Yosemite.

I'm creating multi-layered illustrations for children's books, and every couple of weeks, while working on a digital painting, I'll happen to click on "Erase" or "select", or some other command, when the image starts to fall apart before my eyes.

A white layer may suddenly turn black, colored rectangles start to appear randomly over the image, and big chunks of the image will just disappear. If I step back in History, it makes no difference. The layers seem to corrupt all the way down to the base layer, and I can't seem to find a way to get them back. At the first sign of trouble I "save as" before things get bad. But this version, upon restarting the computer, will be just as bad as the one I left open and watched decay.

I'll then go back to an earlier saved version of the picture, before the trouble started, and begin working. Often the same problem will happen again.

In the past the problem would seem to vanish for several weeks, and then happen again on a new piece. It's totally erratic.

My local computer repair guy couldn't figure this out. Thoughts?

Views

168

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 09, 2017 Nov 09, 2017

I've experienced a similar issue. I've seen it triggered with layer masks and the same result you are describing.

In speaking with the Photoshop team, it sounds like it could be a graphics/video card issue.

Votes

Translate

Translate
Adobe
Community Expert ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

LATEST

I've experienced a similar issue. I've seen it triggered with layer masks and the same result you are describing.

In speaking with the Photoshop team, it sounds like it could be a graphics/video card issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines