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Hi,
I owe a LR 6 (2015) stand alone licence. Could update lateley to the new CC 2015.13 - no problem.
Lately my laptop crashed and I installed LR on a new laptop (as well as Acrobat DC). Installation went well, but I cannot update to 2015.13
The applicationsmanager does not show LR as a pogram of my own. Only shows Acrobat DC. When trying to register LR by the serial no. I get the message, LR is already registered. Shure! I did it, when I bought and installed it on my own laptop. It was registered und my Adobe-ID, but now I my Adobe-account does not show it anymore.
Any ideas, what happened or what to do?
Thank you, Hartmut
You do not need to re-register - you only register a product once.
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html
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You do not need to re-register - you only register a product once.
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html