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Installation of Lightroom on new laptop - registration with adobe not possible

New Here ,
Nov 10, 2017 Nov 10, 2017

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Hi,

I owe a LR 6 (2015) stand alone licence. Could update lateley to the new CC 2015.13 - no problem.

Lately my laptop crashed and I installed LR on a new laptop (as well as Acrobat DC). Installation went well, but I cannot update to 2015.13

The applicationsmanager does not show LR as a pogram of my own. Only shows Acrobat DC. When trying to register LR by the serial no. I get the message, LR is already registered. Shure! I did it, when I bought and installed it on my own laptop. It was registered und my Adobe-ID, but now I my Adobe-account does not show it anymore.

Any ideas, what happened or what to do?

Thank you, Hartmut

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Creative Cloud

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correct answers 1 Correct answer

LEGEND , Nov 10, 2017 Nov 10, 2017

You do not need to re-register - you only register a product once.

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

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LEGEND ,
Nov 10, 2017 Nov 10, 2017

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You do not need to re-register - you only register a product once.

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

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