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Adobe XD not compatible

Explorer ,
Nov 09, 2017 Nov 09, 2017

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I also have an alert "Adobe XD not compatible" on my Adobe CC pannel despite my system complies with the requirements for Windows 10 (64-bit) stated on the Adobe XD webpage.

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correct answers 1 Correct answer

Explorer , Nov 14, 2017 Nov 14, 2017

Thank you, this is no longer necessary.

I had to purchase a graphics adapter to solve the problem.

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Adobe Employee ,
Nov 09, 2017 Nov 09, 2017

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What's the build number of your operating system? We only support the Anniversary Edition and later.

-Elaine

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Explorer ,
Nov 10, 2017 Nov 10, 2017

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Explorer ,
Nov 10, 2017 Nov 10, 2017

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Adobe Employee ,
Nov 10, 2017 Nov 10, 2017

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It looks like you have an older version of the GPU, which may block your installation. Can you upgrade your GPU drivers from the manufacturer and try again?

-Elaine

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Explorer ,
Nov 11, 2017 Nov 11, 2017

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Explorer ,
Nov 11, 2017 Nov 11, 2017

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Adobe Employee ,
Nov 13, 2017 Nov 13, 2017

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Instead of checking Windows (which doesn't always give you the right version), can you check on the Intel site?

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Explorer ,
Nov 13, 2017 Nov 13, 2017

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I downloaded a lot of drivers from the Intel site, but cannot install them.

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Explorer ,
Nov 13, 2017 Nov 13, 2017

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I have a subscribe the full plan Adobe CC.

May I go back to the version Adobe XD beta?

Thanks.

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Adobe Employee ,
Nov 14, 2017 Nov 14, 2017

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Please PM your Adobe ID, location, and phone number along with a URL of this post. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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Explorer ,
Nov 14, 2017 Nov 14, 2017

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Thank you, this is no longer necessary.

I had to purchase a graphics adapter to solve the problem.

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Adobe Employee ,
Nov 14, 2017 Nov 14, 2017

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Thank you for letting us know. It will help other users with a similar issue.


Thanks,

Preran

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New Here ,
Jul 31, 2019 Jul 31, 2019

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Is graphic card necessary to install adobe xd..

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Adobe Employee ,
Aug 01, 2019 Aug 01, 2019

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Hi there,

Thank you for reaching out. Yes, you will need a graphics driver and make sure that it stays up to date by visiting the manufacturer's site. This will help ensure that you get the best possible performance from the XD app.

Please let us know if that answers your question.

Thanks,

Harshika

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New Here ,
Jan 19, 2022 Jan 19, 2022

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xd is  not compatible . version is  x64 bit windows 10

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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