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Animate not allowing my cursor on screen.

Community Beginner ,
Nov 11, 2017 Nov 11, 2017

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for some reason after windows just updated any time I go to draw in animate with my tablet the cursor refuses to hover over the animate window. if I have the animate window de-selected it will hover over it but the moment I click the window, the mouse drops to the bottom of the screen and i can't do anything with it. it's not the tablet, I have checked all my other programs and animate is the only one having this problem. any help with this would be appreciated.

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correct answers 1 Correct answer

Community Expert , Nov 11, 2017 Nov 11, 2017

check other threads in this forum for tablet issues and solutions.

if none of those work for you, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Expert ,
Nov 11, 2017 Nov 11, 2017

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hi,

first update or reinstall your tablet drivers.

if that fails, reset your animate preferences*

* remove  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

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Community Beginner ,
Nov 11, 2017 Nov 11, 2017

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nether work, no matter what the stylist refuses to stay over the animate window.

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Community Expert ,
Nov 11, 2017 Nov 11, 2017

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check other threads in this forum for tablet issues and solutions.

if none of those work for you, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Beginner ,
Nov 11, 2017 Nov 11, 2017

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thank you.

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Community Expert ,
Nov 11, 2017 Nov 11, 2017

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you're welcome.

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