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Photoshop CS6 - Crashing on startup with large brush/pattern files

New Here ,
Nov 12, 2017 Nov 12, 2017

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Hi - sorry if this has been asked and answered before, I tried looking couldn't find the answer.

I have a bit of a thing for patterns and brushes, and often, high quality/pixel sized brushes and patterns. The problem I have is that when my pattern or brush PSP file in the CS6 Data folder gets too large, Photoshop will crash as soon as the main window opens and the only way to launch it is to move/delete the offending file and go back to the default. I can't find an exact limit though. More frustrating is that what works fine for several days, will refuse to start on some random point in the future, even with no changes to any of the preset libraries. Is there a fixed number of items that are guaranteed to be ok? or a file size? It's not a specific brush or pattern that is the issues because I've tried setting them up with just the latest items and as always, it's fine until I add enough to reach the nebulous "limit" on file size.

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Adobe
Community Expert ,
Nov 12, 2017 Nov 12, 2017

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Post the crash report details. Post the large patten file that causes Photoshop to crash. the psp file... etc  Give us sonethint to work from.

Supply pertinent information for quicker answers

  • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; amount of RAM; etc.
JJMack

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New Here ,
Nov 12, 2017 Nov 12, 2017

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Sorry - thanks for your patience.

These are the error details I could find in the reliability monitor: When it crashes, it always comes up with two errors and hence, two error reports. Both say the same thing onscreen though.

Error/crash 1:

Source

Adobe Photoshop CS6

Summary

Stopped working

Date

‎12/‎11/‎2017 21:49

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\Adobe Photoshop CS6\App\Photoshop\Photoshop.exe

Problem signature

Problem Event Name: BEX

Application Name: Photoshop.exe

Application Version: 13.0.1.0

Application Timestamp: 5022da52

Fault Module Name: StackHash_5015

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: PCH_9D_FROM_ntdll+0x000722CC

Exception Code: c0000005

Exception Data: 00000008

OS Version: 10.0.15063.2.0.0.768.101

Locale ID: 2057

Additional Information 1: 5015

Additional Information 2: 5015a4356de377b2e6b262a7907408d9

Additional Information 3: 042d

Additional Information 4: 042de2c4a5892cf578e6e3a6c9882dfa

Extra information about the problem

Bucket ID: 00d391db2e039f6bd15b63475114663a (1250702479479563834)

Error/Crash 2:

Source

Adobe Photoshop CS6

Summary

Stopped working

Date

‎12/‎11/‎2017 21:49

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\Adobe Photoshop CS6\App\Photoshop\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 13.0.1.0

Application Timestamp: 5022da52

Fault Module Name: StackHash_4556

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c000041d

Exception Offset: PCH_D1_FROM_USER32+0x0001D9FF

OS Version: 10.0.15063.2.0.0.768.101

Locale ID: 2057

Additional Information 1: 4556

Additional Information 2: 4556b5f2db3f5096fab5b874bb3cc4b6

Additional Information 3: bc5b

Additional Information 4: bc5bae211856e678c35bd8ca30fdcb0f

Extra information about the problem

Bucket ID: 327f2e7334f4bc472c07d34cbecd3ad1 (109136655806)

systeminfo.txt - Google Drive

Brush and Pattern PSPs.rar - Google Drive

Let me know if you need any more information.

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Community Expert ,
Nov 12, 2017 Nov 12, 2017

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StackHash Problems normally seem to be cause by Photoshop when it uses some system function.  Make sure all your hardware device drivers are up to date.

JJMack

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New Here ,
Nov 14, 2017 Nov 14, 2017

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Thanks for that - I've done that, made sure that I'm using the correct, up to date drivers, but no dice.  It still wants to crash whenever the various preset assets get over a certain total size - I added some extra contours and bingo, that promptly reduced how much I could keep in the patterns/brushes and still have it start up as well. Very frustrating... I know I can swap things in and out as I use them (or just remember to delete them afterwards).if nothing else can be done, but it's a real nuisance and I'm not all that keen to move to the subscription model (I'm chronically ill, not able to work right now,  I simply can't afford it).

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