Photoshop Hangs After Upgrade to Ps CC 2018

[annonshp]

I am seeking help with Photoshop CC 2018 hanging on Win 10. All was fine until I upgraded to this version recently. I use Lightroom Classic CC, but have Lightroom CC installed. 

I have tried the following without success:

- Uninstalling & reinstalling Ps CC 2018

- Resetting preferences & unchecking GPU performance option

- Uninstalling Ps CC 2018 & reinstalling Ps CC 2017

- Uninstalling every Ps and Lr plug in

- Uninstalling all Adobe products except Lr Classic CC, Ps CC 2017, Creative Cloud

- Many other suggestions from the Adobe Community Forums

Thanks,

Steve

[chrisf97996006]

Here is my crash file.  I have the same issue.  I cannot get older versions of photoshop to work either.  All hardware/software is up to date.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

<time year="2017" month="11" day="5" hour="21" minute="19" second="23"/>

<user guid="37fa88bc-a04d-4e0f-9c87-8967fba2535f"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="24481" machine="Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF8343A6570">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF8343A6570" symbolname="EntryFM"/>

<stackStatement index="1" address="0x00007FF887D99FF7" symbolname="seh_filter_exe"/>

<stackStatement index="2" address="0x00007FF6CCDBA2B8" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive,dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

<stackStatement index="3" address="0x00007FF87981C150" symbolname="_C_specific_handler"/>

<stackStatement index="4" address="0x00007FF88AA24C3D" symbolname="_chkstk"/>

<stackStatement index="5" address="0x00007FF88A99D1B8" symbolname="RtlWalkFrameChain"/>

<stackStatement index="6" address="0x00007FF88AA23B6E" symbolname="KiUserExceptionDispatcher"/>

<stackStatement index="7" address="0x00007FF8593996DB" symbolname="DisableSubmitThread"/>

<stackStatement index="8" address="0x00007FF859391FE2" symbolname="DisableSubmitThread"/>

<stackStatement index="9" address="0x00007FF85939067C" symbolname="XopGetRealDeviceId"/>

<stackStatement index="10" address="0x00007FF85938A240" symbolname="SetThunkProxyBypassMode"/>

<stackStatement index="11" address="0x00000000565526C4" symbolname="DrvPresentBuffers"/>

<stackStatement index="12" address="0x00000000565329BE" symbolname="DrvPresentBuffers"/>

<stackStatement index="13" address="0x0000000057370AC2" symbolname="DrvPresentBuffers"/>

<stackStatement index="14" address="0x0000000057327A4A" symbolname="DrvPresentBuffers"/>

<stackStatement index="15" address="0x00000000566311FB" symbolname="DrvPresentBuffers"/>

<stackStatement index="16" address="0x00000000571C33A5" symbolname="DrvPresentBuffers"/>

<stackStatement index="17" address="0x00000000571C3572" symbolname="DrvPresentBuffers"/>

<stackStatement index="18" address="0x00000000571C2D49" symbolname="DrvPresentBuffers"/>

<stackStatement index="19" address="0x00000000564F325F" symbolname="getEGLInterface"/>

<stackStatement index="20" address="0x00000000564F4ED7" symbolname="DrvDescribePixelFormat"/>

<stackStatement index="21" address="0x00007FF86DD6A9EA" symbolname="DrvDescribePixelFormat"/>

<stackStatement index="22" address="0x00007FF876D0A686" symbolname="wglDescribePixelFormat"/>

<stackStatement index="23" address="0x00007FF876D09A55" symbolname="wglChoosePixelFormat"/>

<stackStatement index="24" address="0x00007FF886FD3719" symbolname="ChoosePixelFormat"/>

<stackStatement index="25" address="0x00007FF83AA29851" symbolname="AIF::OGL::Context::ChoosePixelFormat"/>

<stackStatement index="26" address="0x00007FF83AA2A172" symbolname="AIF::OGL::Context::setupRenderingContext"/>

<stackStatement index="27" address="0x00007FF83AA2A7E2" symbolname="AIF::OGL::Context::initialize"/>

<stackStatement index="28" address="0x00007FF83AA2649E" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>

<stackStatement index="29" address="0x00007FF6CA730A47" symbolname="unknown"/>

<stackStatement index="30" address="0x00007FF6CA731627" symbolname="unknown"/>

<stackStatement index="31" address="0x00007FF6CA71E137" symbolname="unknown"/>

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<stackStatement index="33" address="0x00007FF6CC0FCD03" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="34" address="0x00007FF6CC0FD1DA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="35" address="0x00007FF6CBBFE81A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="36" address="0x00007FF6CBBFE7D2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="37" address="0x00007FF6CBBE06F6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="38" address="0x00007FF6CBBECD19" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="39" address="0x00007FF6CBB43A27" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="40" address="0x00007FF6CC3EB526" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="41" address="0x00007FF6CC3E60DE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="42" address="0x00007FF6CC4ACEFE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="43" address="0x00007FF6CBB45899" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="44" address="0x00007FF6CAE13BF2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="45" address="0x00007FF6CC48C8B8" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="46" address="0x00007FF6CCB3A237" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive,dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

<stackStatement index="47" address="0x00007FF88A5E1FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="48" address="0x00007FF88A9EEF91" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FF8343A6570"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0x000000000000000B"/>

<register name="RDX" value="0x000001E4C1DC01F0"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x000001E4BBEE2070"/>

<register name="RSP" value="0x000000D7490FA528"/>

<register name="RBP" value="0x000000D7490FA5C0"/>

<register name="RIP" value="0x00007FF8343A6570"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

[ngsy23]

I have the same problem too on Mac. In fact, some of the tools don't even function. Adobe, please fix this problem soon. It's supposed to be an upgrade not a downgrade.

[glenn11171970]

Same issue, though brand new machine and clean install.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

<time year="2017" month="11" day="10" hour="16" minute="51" second="24"/>

<user guid="8c02bc9b-addd-49d8-9617-99460eed7c9c"/>

<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32703" machine="Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFC05AF6570">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFC05AF6570" symbolname="EntryFM"/>

<stackStatement index="1" address="0x00007FFC525D9FF7" symbolname="seh_filter_exe"/>

<stackStatement index="2" address="0x00007FF76C6FA2B8" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive,dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

<stackStatement index="3" address="0x00007FFC3309C590" symbolname="_C_specific_handler"/>

<stackStatement index="4" address="0x00007FFC56044C3D" symbolname="_chkstk"/>

<stackStatement index="5" address="0x00007FFC55FBD1B8" symbolname="RtlWalkFrameChain"/>

<stackStatement index="6" address="0x00007FFC56043B6E" symbolname="KiUserExceptionDispatcher"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFC05AF6570"/>

<register name="RBX" value="0x00000000000000C1"/>

<register name="RCX" value="0x000000000000000B"/>

<register name="RDX" value="0x000001DA7C963C50"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x000001DA76C64BE0"/>

<register name="RSP" value="0x00000039405226A8"/>

<register name="RBP" value="0x0000003940522740"/>

<register name="RIP" value="0x00007FFC05AF6570"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<binaryImage start="0x00007FFC477C0000" end="0x00007FFC477D4000" path="wbemsvc.dll"/>

<binaryImage start="0x00007FFC2F410000" end="0x00007FFC2F441000" path="adobe\Bib.dll"/>

<binaryImage start="0x00007FFC2D020000" end="0x00007FFC2D055000" path="adobe\BIBUtils.dll"/>

<binaryImage start="0x00007FFC47860000" end="0x00007FFC47950000" path="fastprox.dll"/>

<binaryImage start="0x00007FFC2B720000" end="0x00007FFC2B799000" path="adobe\AdobeSVGAGM.dll"/>

<binaryImage start="0x000000005D940000" end="0x000000005DD46000" path="adobe\SVGRE.dll"/>

<binaryImage start="0x00007FFC12C10000" end="0x00007FFC12D93000" path="adobe\ACE.dll"/>

<binaryImage start="0x00007FFC051F0000" end="0x00007FFC056C8000" path="adobe\AGM.dll"/>

<binaryImage start="0x00007FFC04DD0000" end="0x00007FFC051E2000" path="adobe\CoolType.dll"/>

<binaryImage start="0x000000005D900000" end="0x000000005D93B000" path="adobe\AXE8SharedExpat.dll"/>

<binaryImage start="0x00007FFC42C20000" end="0x00007FFC42C61000" path="icm32.dll"/>

<binaryImage start="0x00007FFC04B40000" end="0x00007FFC04DC4000" path="adobe\LogSession.dll"/>

<binaryImage start="0x00007FFC3C870000" end="0x00007FFC3CA76000" path="uiautomationcore.dll"/>

<binaryImage start="0x00007FFC52120000" end="0x00007FFC521BA000" path="sxs.dll"/>

<binaryImage start="0x00007FFC42EF0000" end="0x00007FFC42F5E000" path="oleacc.dll"/>

<binaryImage start="0x00007FFC135D0000" end="0x00007FFC1368E000" path="adobe\updaternotifications.dll"/>

<binaryImage start="0x00007FFC519E0000" end="0x00007FFC519EE000" path="netutils.dll"/>

<binaryImage start="0x00007FFC4C920000" end="0x00007FFC4C937000" path="wkscli.dll"/>

<binaryImage start="0x00007FFC4D950000" end="0x00007FFC4DA14000" path="taskschd.dll"/>

<binaryImage start="0x00007FFC041C0000" end="0x00007FFC04955000" path="adobe\ScriptingSupport.8li"/>

<binaryImage start="0x00007FFC04030000" end="0x00007FFC041B9000" path="adobe\Spaces.8li"/>

<binaryImage start="0x00007FFBFE120000" end="0x00007FFC04028000" path="adobe\libcef.dll"/>

<binaryImage start="0x00007FFC555A0000" end="0x00007FFC555A8000" path="psapi.dll"/>

<binaryImage start="0x00007FFC539C0000" end="0x00007FFC53ACA000" path="comdlg32.dll"/>

<binaryImage start="0x00007FFC52370000" end="0x00007FFC523C8000" path="wintrust.dll"/>

<binaryImage start="0x00007FFC133A0000" end="0x00007FFC13433000" path="adobe\chrome_elf.dll"/>

<binaryImage start="0x00007FFC4D920000" end="0x00007FFC4D943000" path="winmm.dll"/>

<binaryImage start="0x00007FFC510A0000" end="0x00007FFC510AC000" path="hid.dll"/>

<binaryImage start="0x00007FFC4D390000" end="0x00007FFC4D3A9000" path="usp10.dll"/>

<binaryImage start="0x00007FFC4B320000" end="0x00007FFC4B331000" path="credui.dll"/>

<binaryImage start="0x00007FFBFE080000" end="0x00007FFBFE116000" path="cryptui.dll"/>

<binaryImage start="0x00007FFC381C0000" end="0x00007FFC381CC000" path="secur32.dll"/>

<binaryImage start="0x00007FFC45FD0000" end="0x00007FFC4619C000" path="urlmon.dll"/>

<binaryImage start="0x00007FFC53440000" end="0x00007FFC5345D000" path="imagehlp.dll"/>

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<binaryImage start="0x00007FFC29B00000" end="0x00007FFC29C95000" path="d3d9.dll"/>

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<binaryImage start="0x00007FFC51DF0000" end="0x00007FFC51E16000" path="ncrypt.dll"/>

<binaryImage start="0x00007FFC4F1F0000" end="0x00007FFC4F20A000" path="dhcpcsvc.dll"/>

<binaryImage start="0x00007FFC55D60000" end="0x00007FFC55D68000" path="nsi.dll"/>

<binaryImage start="0x00007FFC4D640000" end="0x00007FFC4D6A7000" path="wevtapi.dll"/>

<binaryImage start="0x00007FFC4D8C0000" end="0x00007FFC4D8EA000" path="WINMMBASE.dll"/>

<binaryImage start="0x00007FFC45D30000" end="0x00007FFC45FC9000" path="iertutil.dll"/>

<binaryImage start="0x00007FFC51DB0000" end="0x00007FFC51DE6000" path="ntasn1.dll"/>

<binaryImage start="0x00007FFC4C500000" end="0x00007FFC4C518000" path="samcli.dll"/>

<binaryImage start="0x00007FFC51470000" end="0x00007FFC514C5000" path="winsta.dll"/>

<binaryImage start="0x00007FFC520D0000" end="0x00007FFC520F7000" path="devobj.dll"/>

<binaryImage start="0x00007FFC26B60000" end="0x00007FFC26BB2000" path="adobe\WinRTSupport.dll"/>

<binaryImage start="0x00007FFC2F450000" end="0x00007FFC2F48B000" path="rometadata.dll"/>

<binaryImage start="0x00007FFC495C0000" end="0x00007FFC49BB4000" path="OneCoreUAPCommonProxyStub.dll"/>

<binaryImage start="0x00007FFC3E420000" end="0x00007FFC3E4C9000" path="StructuredQuery.dll"/>

<binaryImage start="0x00007FFC46910000" end="0x00007FFC46A33000" path="Windows.StateRepositoryPS.dll"/>

<binaryImage start="0x00007FFC33CD0000" end="0x00007FFC33D97000" path="Windows.Storage.Search.dll"/>

<binaryImage start="0x00007FFC4E050000" end="0x00007FFC4E068000" path="nlaapi.dll"/>

<binaryImage start="0x00007FFC4F210000" end="0x00007FFC4F226000" path="dhcpcsvc6.DLL"/>

<binaryImage start="0x00007FFC433E0000" end="0x00007FFC43502000" path="AudioSes.dll"/>

<binaryImage start="0x00007FFC47410000" end="0x00007FFC4747F000" path="MMDevAPI.dll"/>

<binaryImage start="0x00007FFC4CF80000" end="0x00007FFC4CF8A000" path="avrt.dll"/>

<binaryImage start="0x00007FFC4AA10000" end="0x00007FFC4AA78000" path="wlanapi.dll"/>

<binaryImage start="0x00007FFC4CDE0000" end="0x00007FFC4CE61000" path="twinapi.dll"/>

<binaryImage start="0x00007FFC3EAB0000" end="0x00007FFC3EACF000" path="atig6pxx.dll"/>

<binaryImage start="0x0000000059690000" end="0x000000005B6A0000" path="atio6axx.dll"/>

<binaryImage start="0x00007FFC29E40000" end="0x00007FFC29E73000" path="atig6txx.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

[annonshp]

Win or Mac?

I was just checking the ticket one last timr before starting to rebuild my Win box.

Steve

m2

[glenn11171970]

Win – However after reading some forums, I renamed the “spaces” folder, and then Photoshop (cc2018/19) opened without issue. I changed the preferences in the app so that the workspace opens directly. Just a work-around, but I’m functional.

So hopefully that helps with the bug. Thank you.

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

[annonshp]

Thanks for the tip and response. It did not solve my problem, but I appreciate your help.

Steve

[hejtmy]

Same problem and EXCEPTION_ACCESS_VIOLATION here. Don't know how to solve this.

[hejtmy]

I figured that what Is similar are these last two failed attempts to load specific .dll.

<binaryImage start="0x00007FF859380000" end="0x00007FF8593BD000" path="atig6txx.dll"/>

<binaryImage start="0x00007FF855140000" end="0x00007FF8552BD000" path="atiadlxx.dll"/>

So a bit of googling shows that it is a problem with two monitors. After disabling the second monitor, the photoshop starts normally. Hopefully this is fixed soon

Photoshop CC 2017.1.1 Loading/Open Bug issue with AMD/IntelHD Multiscreen | Photoshop Family Custome...

[annonshp · Accepted solution]

Solution: Rebuild PC

1. Inventory software

2. Verify install kit availability: Download or URL

3. Recover and verify SW keys and registration codes

4. Backup or image the C: drive – documents, files, settings, preferences, etc.

    Suggest a new drive; use old C drive for backup

5. Unregister & uninstall applications: “recover” right to use application on computer

6. Build an OS install kit

7. Format & Partition Disk

8. Reinstall OS

9. Reinstall and unlock applications

10. Recover your files, documents, settings, etc.

11. Test