Creative Cloud cant connect without tls 1.0 & SHA hash

[Rich.D]

We are testing disabling tls 1.0, 1.1, and SHA Hash for security, but this seems to cause an issue for Creative Cloud. Is there a way to make it work using more secure protocols and hashes? If not, are there any plans for this kind of support in the future?

[KanikaS]

Hi Rich,

Could you please help us understand more? What happens with Creative Cloud when you disable the Hash for security?

Thanks

Kanika

[Rich.D]

Enabling SHA will resolve the connection issue. TLS 1.0 is required as well. I have not tested with 1.0 enabled and 1.1 disabled.

[KanikaS]

Please see:

Creative Cloud - Unable to reach Adobe servers

[Rich.D]

It isnt a firewall problem because I can connect just fine after enabling tls 1.0 and SHA. Nothing wrong with the installation either because it works just fine normally. There was nothing in that article that seemed to be applicable.

[KanikaS]

Hi Rich,

Sorry for a late response!

Are you still facing the same issue?

Regards

Kanika

[Rich.D]

Yes, no change.
Thanks.

[KanikaS]

Request you to kindly contact support for help: https://helpx.adobe.com/contact/support.html.

Thanks

Kanika

[Rich.D]

I would absolutely love to do that, unfortunately I cant seem to get out of an endless loop that continues back to the community forum.

[KanikaS]

Please see:

Contact Support FAQ: Unable to reach support through the "Contact US" link

[Rich.D]

the support chat told me that they could not help me, and that those able to help me are only on the forum.