Acrobat Pro DC crash macOS High Sierra

[Bezzero]

Acrobat Pro DC goes to Crash when I open inside enclosures to the PDF. MacOS 10.13

[AnandSri]

Hi Bezzero,

I apologize for the inconvenience caused. As I understand from the description above, the Acrobat Pro DC is crashing in Mac OS 10.13, Is that correct?

Please try the troubleshooting steps from the following KB doc: Troubleshoot Mac OS 10.x system errors, freezes | Adobe software  Link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

[Bezzero]

The indications have not served.

[AnandSri]

Hello Bezzero,

Sorry for the delay in response to your query and apologize for the inconvenience caused. If the issue still persists, please uninstall and reinstall Acrobat pro. You can download the Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Keep us posted with the results.

Regards,

Anand Sri.

[try67]

How about an official statement from Adobe whether or not Acrobat (and Reader) DC are compatible with High Sierra?

[Bezzero]

I have tried to disinstallare Acrobat, to cancel the whole briefcase Keychains, Caches, Cookies and Preferences and the keyring but it doesn't work. I have seen that on the site ADOBE, Acrobat DC is given compatible up to macOS 10.12.

[annar87676628]

Any update on this? Adobe Acrobat Pro DC crashing constantly on High Sierra... when is there going to be a fix please?

[hd2618995]

I have the same problem with Adobe Acrobat DC as annar87676628 on my MacBook, but Adobe Acrobat DC seems to work on my iMac under MacOS High Sierra (10.13.1). Cannot find a patch/fix for this. Any ideas?

[annar87676628]

I’ve given up on a patch and no reply from Adobe - and I’m now running it on Windows 10 under parallels

>

[hd2618995]

I deinstalled the older Acrobat Pro DC version (2015....) and reinstalled the latest version 2017.012.20098. So far, everything seems to work fine on my MacBook. 🙂 Let's wait and see.

[lellek]

Can't update from Adobe Acrobat Pro XI in High Sierra - got the message - 1042 - but all other programs work on internet.

Have follow the new download of the program - but the problem 1042 still comes. Any guides?

[Henrique_K]

Same here been trying to fix the issue but keeps reoccurring. Gave up, now I am opening PDFs in the Virtual Box PC.

[AnandSri]

Hello Bezzero,

Sorry for the delay in response to your query and apologize for the inconvenience caused. There is a new update for Acrobat Pro DC, please check and install the latest updates from Help>Check for updates.

You may also install the updates manually through Release Notes | Adobe Acrobat, Reader Link: https://helpx.adobe.com/in/acrobat/release-note/release-notes-acrobat-reader.html

After the installation of updates, restart the computer and then check.

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.