Creative Cloud membership

[aprzybylo]

Few weeks ago I tried new Adobe Lightroom application.  For that I started 14 days trial.  After playing a little I decided not to continue the trial.  I went to cancel and while doing that I got the 2 months free offer.  I don't remember exactly how it was stated but it made me believe this is the extension of the free trial.  I was surprised when i came back 3 weeks later to finally cancel the trial that I'm charged half of the annual subscription. 

I'm extremely disappointed with the ay Adobe handles this case.  Maybe just the fact that I probably misunderstood the offer would be acceptable but the fact that Adobe never actually informs people about expiring of free trial is very lame.  Every subscription i sign I always get notification (example Apple). 

Anyways the bottom line is that I was a little disappointed with the new Lightroom software but given strong impression I had from using the previous version I was hoping that in near future the product will get acceptable.  I'm sorry but I will never buy any Adobe product anymore

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[aprzybylo]

I already talked to the support. Nothing positive came back from this

[KanikaS · Accepted solution]

Hi Aprzybylo,

As I understand from the details shared above, you have some concerns regarding the billing and fee that Adobe charges. Please see the legal terms that you agreed to at the time of purchase: Legal subscription terms | Adobe

Feel free to update the thread for more questions.

Regards

kanika

[aprzybylo]

I’m sure your legal terms cover everything. My issue is the way you treat the customers. I did few queries and found few complains about subscription. Your answer is always here are the terms. That was also the answer of the customer service. To be honest that’s little disappointing. My concern is about lack of notification about expiring trial. But I guess it’s in your legal terms. My issue is in way you present your offers being very confusing at least. But I guess it’s in your legal Terms. From my part, like I said, Ill make sure I don’t have to read your legal terms anymore.