Crop not working with new update

[phill33697245]

I have just installed the new Photoshop CC update. I am running Windows 10.

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

The crop function no longer works. I have tested this on PSD, JPG and other file types. Even the crop tutorial will not let me crop an item.

Is there a workaround? Or is this known and being fixed please?

[Trevor.Dennis]

I'm not seeing that here with Windows 10.  Can you describe what's happening in more detail?   Have you tried resetting the tool (top left corner of Options bar) or resetting Preferences?

[phill33697245]

I have reset the tool and also the tools preferences but to no avail.

When I select the crop tool, the usual black lines appear around the edges and mid points of the selected area. Yet when I go to click and drag them (to crop the image) they do not move. I can also neither use the tool to select an area of the image or to move the image within the cropped area. It is as though the entire image/PSD file has been locked and I cannot make any changes to it.

I have also reset Photoshop and that hasn't worked.

[phill33697245]

After installing a previous version of Photoshop (CC 2017) and trying out other things I have found out that my issue is not limited to the crop tool. I am not able to click and drag on Photoshop. This includes moving layers, using the brush tool, using the marque tool etc. I am able to single click but not hold my mouse button down and drag.

I have switched mouses and it is still happening. I have checked and my mouse can click and drag in other applications for example within chrome..

[phill33697245 · Accepted solution]

Issue fixed. Followed instructions online to manually remove all Photoshop preferences etc from computer (even older versions) and reinstall.